Technical Operations Engineer (m/f/d)

TN Germany; Berlin; Hybrid; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Join a dynamic fintech company as a Technical Operations Engineer in Berlin, where you'll play a key role in revolutionizing payment solutions. This position offers a chance to work with innovative technology, ensuring smooth operations and exceptional customer support. You'll maintain IT infrastructure, troubleshoot issues, and collaborate with various teams to enhance operational excellence. With a vibrant community and a commitment to employee growth, this role is perfect for those looking to make a difference in the fintech industry. Embrace flexibility, diverse opportunities, and a culture that values innovation and collaboration.

Leistungen

Flexible working hours

Remote work (EU for up to 4 weeks a year)

28 vacation days per year

Pension plans

Monthly lunches and discounts

Learning and development opportunities

Community engagement days

Gym memberships

Dog-friendly office space

Qualifikationen

• Proven experience in technical operations or IT Service/Helpdesk role.
• Strong knowledge of Windows and/or macOS environments.
• Experience with customer communication-centric service/support roles.

Aufgaben

• Maintain and monitor internal IT infrastructure including servers and networks.
• Troubleshoot hardware, software, and system-related issues.
• Implement and manage endpoint management systems.

Kenntnisse

Technical Operations

System Administration

Windows

macOS

Problem-solving

Customer Communication

Ausbildung

IT-related degree or equivalent experience

Tools

Azure

OKTA

Atlassian

PowerShell

Bash

Python

Intune

Baramundi

Apple Business Manager

Jobbeschreibung

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Technical Operations Engineer (m/f/d), Berlin

Client: Ratepay GmbH

Location: Berlin, Germany

Job Category: -

EU work permit required: Yes

Job Reference: 9ad74c493ed4

Job Views: 2

Posted: 30.04.2025

Expiry Date: 14.06.2025

Job Description:

Your Mission

Ratepay is a dynamic and innovative fintech company dedicated to revolutionizing payment solutions in the online retail sector. We empower e-commerce businesses with flexible and secure payment options, allowing them to optimize their revenue streams. As part of our commitment to operational excellence and technical expertise, we are looking for a Tech Ops engineer to support us in our mission to grow and innovate our tech infrastructure. The Tech Ops Engineer will be responsible for providing technical assistance and support to clients/services, troubleshooting hardware and software issues, and ensuring customer satisfaction. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with clients.

Key Responsibilities:

1. Maintain and monitor internal IT infrastructure, including servers, networks, and enterprise applications.
2. Troubleshoot hardware, software, and system-related issues to minimize downtime.
3. Implement and manage endpoint management systems (e.g., Intune, Baramundi, Apple BM).
4. Collaborate with security, development, and support teams to ensure compliance and best practices.
5. Support onboarding and offboarding processes, access management, and device provisioning.

That's What You Bring Along

• Proven experience in a technical operations, system administration, or IT Service/Helpdesk role.
• Strong knowledge of Windows and/or macOS environments.
• Experience with customer communication-centric service/support roles.
• Excellent problem-solving skills and attention to detail.

Additional Qualifications

• Configuration and administration of enterprise services (Azure, OKTA, Atlassian, Apple Business).
• Knowledge of monitoring/logging tools.
• Experience with scripting languages (PowerShell, Bash, Python, etc.).
• Certifications such as Google, Microsoft, AWS, or similar are a plus.
• English B2/C1, optionally German B2.

That's How Working With Us Will Be

We're more than just a workplace – we're a vibrant community of innovators, collaborators, and visionaries who love what we do and reward those who work with us. Here, your career isn't just a job. It's an opportunity to thrive, learn, and make a difference. Our benefits include:

• Flexible working hours
• Remote work (EU for up to 4 weeks a year)
• 28 vacation days per year
• Financial security including pension plans and medical extras
• Monthly lunches and discounts
• Learning and development opportunities
• Community engagement days
• Health & wellbeing benefits, including gym memberships
• Dog-friendly office space

Equal Opportunities & Diversity

We value diversity and welcome everyone to our team, regardless of background, beliefs, gender, sexual orientation, physical or mental limitations, age, marital status, educational background, or nationality. With over 200 employees and 40 nationalities, our core values include ownership, growth, integrity, collaboration, customer centricity, and inclusion.

About us

We dare to design the future of payments. Ratepay is a diverse and innovative fintech company offering custom-made, state-of-the-art payment solutions. Established in 2009, we are the leading white-label Buy Now Pay Later provider in Europe, handling over 2.5 million transactions per month. Our success stems from teamwork, innovation, and continuous improvement. Located in Berlin, we work with major partners like Eurowings, eBay, and About You, among others.