Technical Implementation Specialist (m/w/d)

OPTEL Group GmbH; Feldkirchen; Hybrid; Vertraulich; Vollzeit

Zusammenfassung

OPTEL Group GmbH is seeking a Technical Implementation Specialist who will act as a crucial liaison between the company and its clients. This role involves guiding clients through the implementation process and ensuring that their requirements are effectively communicated to product management. The ideal candidate will have a strong technical background, exceptional organizational skills, and a focus on customer satisfaction.

Leistungen

Diverse Development Opportunities

Flexible Working Hours

Remote Work Options

Travel Time as Working Time

Company Pension Scheme Grant

Qualifikationen

• Experience with SaaS business models preferred.
• Proven experience in project management or technical implementation.
• Excellent verbal and written communication skills in both French and English.

Aufgaben

• Refine and validate technical project requirements.
• Configure the platform to align with contract terms.
• Develop custom dashboards or system connectors as needed.

Kenntnisse

Project Management

Technical Implementation

Customer Satisfaction

Communication

Ausbildung

Bachelor’s degree in Administration, Engineering or a related field

Jobbeschreibung

Certified B Corp, OPTEL is one of the world’s leading providers of traceability systems. Our mission: to use innovative technologies to build a better world through responsible capitalism.OPTEL’s renowned solutions ensure the quality of health products and help combat the counterfeiting of medications and medical devices worldwide. The company also adapts its technologies across various industries—from healthcare to smart manufacturing and beyond—so that all can benefit from global traceability. OPTEL’s expertise empowers industries to measure, inspect, control, and track a wide range of elements to improve product quality and promote more responsible resource use.

Under the supervision of the Technical Implementation Manager (TIM), the Technical Implementation Specialist (TIS) serves as the primary liaison between OPTEL and its customers. The TIS is responsible for guiding clients through every phase of the implementation journey—from initial kick-off to full-scale rollout and beyond. This role requires a deep understanding of customer requirements and the ability to effectively communicate those needs to Product Management to inform the platform roadmap.

The TIS also monitors and reports on key performance metrics such as on-time delivery, scope deviations, implementation margin, bug counts, time to resolution, and repeat work time standards

Tasks

• Refine and validate technical project requirements
• Configure the platform to align with contract terms and specific client needs
• Develop custom dashboards or system connectors as needed
• Act as a Subject Matter Expert (SME) and provide Level 3 technical support to customers
• Produce comprehensive technical documentation for delivered solutions
• Conduct customer training sessions to ensure smooth adoption
• Analyze system and project performance to drive continuous improvement

Requirements

• Bachelor’s degree in Administration, Engineering, or a related field
• Experience with SaaS business models preferred
• Proven experience in project management or technical implementation
• Highly autonomous with strong organizational skills
• Results-oriented and cost-conscious
• Excellent verbal and written communication skills in both French and English (German not mandatory)
• Strong focus on customer satisfaction and user experience

Benefits

• Diverse Development Opportunities and the chance to actively shape our services for clients.
• Flexible Working Hours
• Remote Work Options
• Travel Time as Working Time
• Company Pension Scheme Grant