Technical Demand Manager (f / m / d) Hardware Solution Build

NTT DATA Services; München; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading global innovator is seeking a Technical Demand Manager to join their growing team in Germany. This role focuses on managing customer needs in hardware solutions and requires strong technical expertise. Responsibilities encompass vendor liaison, documentation, and proactive customer interaction to ensure satisfaction. The position is primarily remote, with weekly trips to the client's lab in Munich.

Leistungen

Comprehensive benefits package

Qualifikationen

• Proven experience in a technical customer service role.
• Strong track record of achieving high customer satisfaction.
• Fluent in both German and English.

Aufgaben

• Serve as the main point of contact for customers in hardware solutions.
• Work with hardware vendors on procurement and solutions.
• Document and evaluate new server hardware.

Kenntnisse

Technical demand management

Customer service

Problem solving

Communication skills

Linux/Unix administration

Knowledge of server hardware

Data Center knowledge

Jobbeschreibung

Req ID : 307690

Competitive salary | Germany : remote + 1x / week in Munich on client site

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is currently looking for a Technical Demand Manager (f / m / d) Hardware Solution Build forour growing team in Germany.

Responsibilities and duties

• Serve as the main point of contact for the customer in the Hardware Solution Build area, addressing inquiries, concerns, and requests in a timely and professional manner.
• Work with various hardware vendors on server hardwaretopics including server procurement.
• Build the solution on reported issues for various hardware in coordination with vendor etc.
• Extensively work on the Hardwaresolutioning, the work will include :
• Set and test firmware and driver baseline.
• Create packaging for Firmware & BIOS
• Create and test Firmware & BIOS and driver
• 3rd level, Firmware & BIOS Deal with problems and follow up.
• Work on Hardware manufacturer specific tools (monitoring, reporting, ...)
• Documentation of new server hardware or variants.
• Creation of new server models in various tools (currently e.g., PRIMA, IT SSP).
• Evaluation with existing supplier of new Hardware, components (e.g., other FC cards), lifecycle.
• Evaluation of new Hardware manufacturer against current Hardware manufacturer.
• Meetings
• IT LAB administration.
• Regularly follow up with the customer to gather feedback and identify opportunities for improvement.
• Build and maintain a strong relationship with the customer, fostering trust and satisfaction.
• Actively listen to and understand customer needs, anticipating potential challenges and proactively working to address them.

Role requirements

Must have :

Proven experience in a technical customer service role with a strong track record of achieving high customer satisfaction

Strong in technical demand and inventory management

Basic Linux / Unix System Administration knowledge

Experience in working on Hardware topics including vendor support

Knowledge of Server hardware

Basic Windows knowledge

Data Center knowledge

Fluent in both German and English, written and spoken

Ability to work both independently and collaboratively within a team.

Excellent verbal and written communication skills, with the ability to empathize and connect directly with the customer

Ability to identify customer needs and provide proactive solutions.

Strong problem solving skills, with an emphasis on quick and effective resolution.

Desirable :

Reporting : includes Hardware lifecycle, inventory etc.

Various Vendors Server knowledge

Work location :

This position is mainly remote and requires you to travel to the customer's IT Lab in Munich regularly once a week for half a day.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com .

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