Technical Customer Support Representative - German - Lisbon

Dila Recruitment; Hamburg; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

Dila Recruitment is seeking a Technical Customer Support Representative in Lisbon, Portugal. This role involves assisting clients with inquiries and technical support while ensuring effective communication across various platforms. Candidates should possess strong communication skills and the ability to troubleshoot issues. The position offers competitive salary, professional growth opportunities, and access to exclusive travel perks.

Leistungen

Opportunity to work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

Relocation support

Qualifikationen

• Strong verbal and written communication skills across various platforms.
• Ability to handle technical inquiries and troubleshoot common issues.
• Organized, detail-oriented, and able to manage multiple tasks.

Aufgaben

• Communicate with clients through various channels including phone, email, chat.
• Assist with general inquiries and basic technical support.
• Work collaboratively with technical staff to resolve service requests.

Kenntnisse

Communication

Problem Solving

Team Collaboration

Jobbeschreibung

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Technical Customer Support Representative

Location : Lisbon, Portugal

Work model : on site

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Communicate with clients through various channels including phone, email, chat, and messaging platforms.
• Assist with general inquiries, product information, and basic technical support.
• Ensure messaging aligns with organizational tone and communication standards across all interactions.
• Refer complex issues to appropriate internal teams or higher-level support.
• Work collaboratively with technical staff to address and resolve service requests.
• Organize and manage assigned support cases while adhering to team guidelines and priorities.

REQUIREMENTS :

• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER :

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• Relocation support
• And many more!