Technical Customer Support Representative - German - Lisbon

Dila Recruitment; Düsseldorf; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading global travel & tourism brand is seeking a Technical Customer Support Representative for their Lisbon location. The role involves assisting clients with general inquiries and technical support while ensuring effective communication. With opportunities for professional growth and exclusive travel perks, this position offers an exciting chance to develop skills within a highly collaborative environment.

Leistungen

Opportunity to work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Professional growth opportunities

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

Relocation support

Qualifikationen

• Strong verbal and written communication skills across various platforms.
• Basic understanding of customer service principles.
• Ability to handle technical inquiries and troubleshoot common issues.

Aufgaben

• Communicate with clients through various channels.
• Assist with general inquiries and provide technical support.
• Organize and manage assigned support cases.

Kenntnisse

Communication

Problem-solving

Teamwork

Customer Service

Jobbeschreibung

Position : Technical Customer Support Representative

Location : Lisbon Portugal

Work model : on site

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Communicate with clients through various channels including phone email chat and messaging platforms.
• Assist with general inquiries product information and basic technical support.
• Ensure messaging aligns with organizational tone and communication standards across all interactions.
• Refer complex issues to appropriate internal teams or higher-level support.
• Work collaboratively with technical staff to address and resolve service requests.
• Organize and manage assigned support cases while adhering to team guidelines and priorities.

REQUIREMENTS :

• Strong verbal and written communication skills across various platforms (phone email chat social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized detail-oriented and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER :

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• Relocation support
• And many more!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1