Technical Customer Support Representative - German - Lisbon

Dila Recruitment; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a Technical Customer Support Representative to join a leading global travel and tourism brand. This role involves customer communication, handling inquiries, and providing technical support. The position offers professional growth within a collaborative team environment and includes competitive salary and benefits.

Leistungen

Access to exclusive travel perks and discounts

Professional growth opportunities

Relocation support

Collaborative and supportive work environment

Performance-based incentives

Qualifikationen

• Strong verbal and written communication skills.
• Basic understanding of customer service principles.
• Ability to learn new software and troubleshoot issues.

Aufgaben

• Communicate with clients through various channels.
• Assist with general inquiries and technical support.
• Organize and manage assigned support cases.

Kenntnisse

Communication

Problem-solving

Customer Service

Organizational Skills

Team Collaboration

Jobbeschreibung

Position : Technical Customer Support Representative

Location : Lisbon Portugal

Work model : on site

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Communicate with clients through various channels including phone email chat and messaging platforms.
• Assist with general inquiries product information and basic technical support.
• Ensure messaging aligns with organizational tone and communication standards across all interactions.
• Refer complex issues to appropriate internal teams or higher-level support.
• Work collaboratively with technical staff to address and resolve service requests.
• Organize and manage assigned support cases while adhering to team guidelines and priorities.

REQUIREMENTS :

• Strong verbal and written communication skills across various platforms (phone email chat social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized detail-oriented and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER :

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• Relocation support
• And many more!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1