Technical Customer Support Representative - German - Lisbon

Dila Recruitment; Aachen; Vor Ort; EUR 25.000 - 40.000; Vollzeit

Zusammenfassung

Dila Recruitment is seeking a Technical Customer Support Representative for a fixed term position in Lisbon, Portugal. This role involves assisting clients with inquiries, providing basic technical support, and ensuring effective communication. The position offers opportunities for professional growth within a global travel & tourism brand and a collaborative work environment.

Leistungen

Opportunity to work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

Qualifikationen

• Strong communication skills across various platforms.
• Ability to manage multiple tasks in a team-oriented environment.
• Detail-oriented and organized with problem-solving aptitude.

Aufgaben

• Communicate with clients through various channels.
• Assist with product information and basic technical support.
• Organize and manage assigned support cases.

Kenntnisse

Strong verbal and written communication skills

Effective problem-solving skills

Ability to learn new software and technologies

Jobbeschreibung

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Client:

Dila Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8acc65562207

Job Views:

3

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Technical Customer Support Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Communicate with clients through various channels including phone, email, chat, and messaging platforms.
• Assist with general inquiries, product information, and basic technical support.
• Ensure messaging aligns with organizational tone and communication standards across all interactions.
• Refer complex issues to appropriate internal teams or higher-level support.
• Work collaboratively with technical staff to address and resolve service requests.
• Organize and manage assigned support cases while adhering to team guidelines and priorities.

REQUIREMENTS:

• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts

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