Technical Customer Support Representative - German - Lisbon

Dila Recruitment; Aachen; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a Technical Customer Support Representative to work in a leading global travel & tourism brand. The candidate must be fluent in German and English and possess strong communication skills. This full-time position offers professional growth opportunities, a competitive salary, and exclusive travel perks. Applicants should be detail-oriented and able to manage multiple tasks effectively.

Leistungen

Competitive salary with performance-based incentives

Professional growth opportunities

Collaborative work environment

Access to exclusive travel perks

Relocation support

Qualifikationen

• Native/fluent in German (C2) and fluent in English (minimum B2 level).
• Strong verbal and written communication skills.
• Ability to handle technical inquiries and troubleshoot common issues.
• Organized, detail-oriented, and able to manage multiple tasks.

Aufgaben

• Communicate with clients through various channels.
• Assist with general inquiries and basic technical support.
• Refer complex issues to appropriate internal teams.
• Organize and manage assigned support cases.

Kenntnisse

German (C2)

English (B2)

Communication skills

Problem-solving

Customer service principles

Jobbeschreibung

Position : Technical Customer Support Representative

Location : Lisbon Portugal

Work model : on site

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Communicate with clients through various channels including phone email chat and messaging platforms.
• Assist with general inquiries product information and basic technical support.
• Ensure messaging aligns with organizational tone and communication standards across all interactions.
• Refer complex issues to appropriate internal teams or higher-level support.
• Work collaboratively with technical staff to address and resolve service requests.
• Organize and manage assigned support cases while adhering to team guidelines and priorities.

REQUIREMENTS :

Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)

Strong verbal and written communication skills across various platforms (phone email chat social media).

Basic understanding of customer service principles and the ability to follow standard procedures.

Ability to handle technical inquiries and troubleshoot common issues with guidance.

Ability to quickly learn new software and technologies

Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.

Organized detail-oriented and able to manage multiple tasks simultaneously.

Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER :

Opportunity to work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

Relocation support

And many more!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1