Technical Customer Support Expert mfd

The Customer Service team at DISH provides support for several of our cloud-based solutions and digital tools for the hospitality industry. We empower the hospitality businesses to thrive with competitive and innovative digital solutions. As Technical Customer Support Expert, you will be at the forefront of ensuring our clients' technical issues are resolved efficiently. You are not just solving problems; you are creating an exceptional experience for our customers.

To be available for our customers from the HoReCa sector, we also have to work outside of the regular business hours. This means that we work in shifts: one that covers the regular business hours, one shift that covers the evening, and one shift that covers the weekend. So please expect that you will also have to work evening shifts and weekend shifts.

Menu of Responsibilities

• Provide advanced technical support for all of our products and maintain a deep knowledge of all products and services, specifically configuring and troubleshooting POS systems, POS printers, EFT terminals, networks, and network devices.
• Identify and prioritize technical issues, take ownership, and resolve problems independently and in a timely manner.
• Communicate clearly and effectively with customers, colleagues, external parties, and management to quickly resolve issues and ensure customer satisfaction. Additionally, ensure that recurring technical issues are addressed and respective training & documentation requirements are identified.

Ingredients for Success

• Experience in 2nd level technical support or a similar role.
• Good understanding of computer systems, mobile devices, and other tech products.
• Basic knowledge of networking principles.
• Hands-on experience with Windows, Linux, and Mac OS environments; experience with JIRA is highly beneficial.
• Fluency in English and German, both verbally and in writing.
• Dedication to understanding customer problems and increasing customer satisfaction.

Join our fast-paced environment where we push boundaries and actively challenge ourselves to digitize the HoReCa (Hotel, Restaurant, and Catering) world. By joining DISH, you will directly contribute to our goal of becoming a data-driven company within the METRO Growth Plan.

OWNERSHIP

At DISH, you own your projects regardless of your job level. We encourage you to stand up for your ideas, think outside the box, and always question the status quo. Your unique perspective can make all the difference!

FLEXWORK

We know that life happens, and we cater to your needs to integrate work from where you are most productive.

INNOVATION & AGILE WORK

We understand the value of learning from mistakes and know that every setback is an opportunity for growth and improvement. In our agile working culture, we learn from each other and embrace an entrepreneurial mindset.

DISHVERSITY

Join an international company with members from over 34 different cultures. Together we celebrate diversity and respect our multinational backgrounds.

DISHPOWERMENT

Our commitment extends beyond business success; we want our employees to thrive! There are loads of opportunities for skill-building and career development. You are never alone; we have got your back! Whether it is your manager, your team, or colleagues from other departments, they are all here to empower you!

CUSTOMER CENTRICITY

Understanding our customers is essential. We are experts in the market and are passionate about creating digital solutions for our customers to truly live their passion. As part of #OneMETRO, we run together and score together, wholesale to the max!

ON TOP BENEFITS

• JobRad
• DISH Sports Club including on-campus gym and sports communities
• Access to METRO stores

You can expect an approximate annual gross salary of 50-55k if you meet the requirements of this position.

About us

DISH was established in 2015 as a wholly owned subsidiary of METRO AG to develop digital solutions that contribute to the success of HoReCa (hotels, restaurants, and caterers). DISH provides competitive solutions for some of the most pressing challenges of the industry. More than 330,000 restaurateurs across 16 countries already use digital solutions from DISH to improve their business performance.

For more information, please visit www.dish.digital.

Key Skills