Technical Customer Support Engineer (m / f / d) - (Munich, hybrid)

Aves Reality; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A technology startup in Munich seeks a Technical Support Specialist to assist B2B customers with the AVES Launcher. You'll tackle customer issues, debug software, and collaborate closely with Product and Engineering teams. Ideal candidates have 2+ years in customer support, strong Python skills, and can communicate effectively in English and German. Join a dynamic team dedicated to innovation and growth.

Leistungen

Open and supportive team culture

Opportunities for personal and professional growth

Impactful work in a startup environment

Qualifikationen

• 2+ years in technical customer support, ideally supporting SaaS products.
• Solid debugging skills and good knowledge of Python is required.
• Empathetic approach to resolving customer problems.

Aufgaben

• Be the first point of contact for B2B customers on all product topics.
• Diagnose and resolve technical issues based on customer feedback.
• Work closely with Product and Engineering to prioritize bugs and requests.

Kenntnisse

Technical customer support

Python programming

Debugging skills

Communication in English and German

Tools

Jira

GitHub Issues

QGIS

Jobbeschreibung

Enable customer success with our core product “AVES Launcher”

• Be the first point of contact for our B2B customers and partners on all “AVES Launcher” topics - from installation and workflow questions to data import / export and advanced troubleshooting.
• Diagnose, reproduce and resolve technical issues based on customer feedback; write small bug-fix patches in Python or C++ to unblock customers, or work with Engineering on deeper fixes.
• Work closely with Product and Engineering to triage and prioritize bugs and verify feature requests.
• Maintain and expand our knowledge base, how-to guides and video tutorials; provide structured feedback for continuous product & UX improvements.

Your profile

Blend customer empathy with hands-on coding and bug fixing to power 3D / GIS tech support

• 2+ years in technical customer support, DevOps or software engineering - ideally supporting graphics, geospatial, gaming or SaaS products.
• Solid debugging skills and good knowledge of Python (required); familiarity with C++ or other compiled languages is a plus.
• Familiarity with 3D file formats and conversions (.gltf, .obj, .fbx), GIS workflows (e.g. QGIS), and 3D engines (e.g. Unreal, Unity, Blender).
• Experience in using ticketing systems (e.g. Jira, ClickUp, GitHub Issues) and ability to read logs.
• Clear, communicator in English and German with empathetic approach to resolving customer problems.

Why us?

• Open and supportive team culture, regular feedback loops, and a motivated team that shares a result driven and success-celebrating spirit.
• Continuous personal and professional growth through new challenges and responsibility from day one.
• Startup mentality with long-term prospects : Direct opportunities to contribute and actively shape our company and product – your work will make an impact!

About us

Join AVES Reality where we are building a revolutionary technology to create real-time, interactive 3D digital twins of the Earth. Our investor-backed team includes experts in robotics, AI, systems engineering and automotive technology. We are looking for talented individuals to join our early-stage startup. If you are passionate about innovation, get on board. Let's build something great together!