Technical Customer Support Engineer (m / f / d) - (Germany, remote)

Aves Reality; Bayern; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in 3D tech is seeking a Technical Customer Support Specialist for AVES Launcher. This role involves diagnosing technical issues, coding bug fixes, and maintaining knowledge resources to enhance customer success. Join an innovative startup offering opportunities for personal and professional growth in a supportive environment.

Leistungen

Open and supportive team culture

Continuous personal and professional growth

Qualifikationen

• 2+ years in technical customer support, DevOps or software engineering.
• Good knowledge of Python; familiarity with C++ is a plus.
• Experience with 3D file formats and GIS workflows.

Aufgaben

• First point of contact for B2B customers on AVES Launcher.
• Diagnose and resolve technical issues, write bug-fix patches.
• Maintain knowledge base and provide structured feedback.

Kenntnisse

Debugging

Customer Empathy

Python

Communication

Problem Solving

Tools

Jira

GitHub Issues

Jobbeschreibung

Enable customer success with our core product “AVES Launcher”

• Be the first point of contact for our B2B customers and partners on all “AVES Launcher” topics - from installation and workflow questions to data import / export and advanced troubleshooting.
• Diagnose, reproduce and resolve technical issues based on customer feedback; write small bug-fix patches in Python or C++ to unblock customers, or work with Engineering on deeper fixes.
• Work closely with Product and Engineering to triage and prioritize bugs and verify feature requests.
• Maintain and expand our knowledge base, how-to guides and video tutorials; provide structured feedback for continuous product & UX improvements.

Your profile

Blend customer empathy with hands-on coding and bug fixing to power 3D / GIS tech support

• 2+ years in technical customer support, DevOps or software engineering - ideally supporting graphics, geospatial, gaming or SaaS products.
• Solid debugging skills and good knowledge of Python (required); familiarity with C++ or other compiled languages is a plus.
• Familiarity with 3D file formats and conversions (.gltf, .obj, .fbx), GIS workflows (e.g. QGIS), and 3D engines (e.g. Unreal, Unity, Blender).
• Experience in using ticketing systems (e.g. Jira, ClickUp, GitHub Issues) and ability to read logs.
• Clear, communicator in English and German with empathetic approach to resolving customer problems.

Why us?

• Open and supportive team culture, regular feedback loops, and a motivated team that shares a result driven and success-celebrating spirit.
• Continuous personal and professional growth through new challenges and responsibility from day one.
• Startup mentality with long-term prospects : Direct opportunities to contribute and actively shape our company and product – your work will make an impact!

About us

Join AVES Reality where we are building a revolutionary technology to create real-time, interactive 3D digital twins of the Earth. Our investor-backed team includes experts in robotics, AI, systems engineering and automotive technology. We are looking for talented individuals to join our early-stage startup. If you are passionate about innovation, get on board. Let's build something great together!