Technical Customer Success Specialist (f / m / d)

Interxion; Frankfurt; Vor Ort; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Bereich Datenzentrum sucht einen technischen Spezialisten für das Customer Success Team. In dieser spannenden Rolle sind Sie verantwortlich für die technische Beratung und Unterstützung bei Kundenanfragen. Sie arbeiten eng mit dem Incident Coordinator zusammen und tragen zur Effizienzsteigerung bei der Bearbeitung von Kundenanfragen bei. Mit Ihrer Expertise im technischen Betrieb von Datenzentren und Ihren hervorragenden Kommunikationsfähigkeiten werden Sie ein wertvoller Teil eines dynamischen und unterstützenden Teams. Nutzen Sie die Chance, Ihre Karriere in einem sich ständig weiterentwickelnden Umfeld voranzutreiben und einen bedeutenden Einfluss auf die Zufriedenheit unserer globalen Kunden zu haben.

Leistungen

Entwicklungsmöglichkeiten

Unterstützendes und inklusives Arbeitsumfeld

Qualifikationen

• Mindestens 5 Jahre Erfahrung im Service-Support in der Datenzentrumsbranche.
• Experte in technischen Datenzentrum-Betriebsabläufen.

Aufgaben

• Technische Beratung für das Customer Success Team bereitstellen.
• Effiziente Kommunikation mit Kunden sicherstellen.

Kenntnisse

Technische Datenzentrum-Betrieb

Kommunikationsfähigkeiten

Kundenservice

Problem-Lösungsfähigkeiten

Englisch (fließend)

Deutsch (fließend)

Ausbildung

Bachelor in Elektrotechnik

Master Elektriker

Meistertechniker mit Schwerpunkt auf elektrischen Systemen

Jobbeschreibung

Being a Technical Specialist within the Customer Success team, you will provide technical consulting to the Customer Success team, and ensure a relief for the operational departments in concerns of technical requests/subjects addressed by the customers. Furthermore, you will support the Incident Coordinator function, within the local incident process.

You will achieve your targets by: raising the efficiency of customer requests processing by providing technical expertise in customer meetings and supporting the team; ensuring a timely response in case of an incident and acting as the main source of support for the Incident Manager; and by ensuring efficient communication with our customers, which is measurable through the internal system (e.g. response time, resolution time, and further KPIs).

Your Profile

• Bachelor’s degree in electrical engineering or alternatively Master Electrician / Cooling or Master Technician with main focus on electrical systems and equipment
• Min. 5 years of work experience in Service Support in the Data Center industry with deep technical systems knowledge
• Fluent in business and technical English and German
• Expert in technical data center operations (e.g. maintenance, repairs, processes, systems)
• Skilled in data center industry knowledge
• Excellent communication and interpersonal skills
• Persistent to solve the customer request/problem

A bit about us

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.