Technical Customer Success Manager (EMEA)

TN Germany; Deutschland; Remote; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Technical Customer Success Manager, where you will play a pivotal role in ensuring healthcare clients maximize the value of a cutting-edge cloud-based MRI reconstruction software. This position involves configuring systems, troubleshooting technical issues, and providing exceptional support to clients. With a focus on collaboration and problem-solving, you'll work closely with healthcare providers to ensure seamless integration and optimal performance. If you're passionate about technology and customer success, this role offers a unique opportunity to make a significant impact in the healthcare sector.

Leistungen

Flexible work hours

Company provided IT devices

WeWork or shared office access

Competitive compensation

Incentive schemes

Qualifikationen

• 1+ years in a technical role within healthcare IT.
• Proficient in TCP/IP and DICOM networking.

Aufgaben

• Configure and deploy SwiftMR on virtual machines.
• Act as the primary technical resource for clients.

Kenntnisse

TCP/IP networking

DICOM networking

Problem-solving skills

Communication skills

Ausbildung

Bachelor's degree in IT or related field

Tools

MRI systems

PACS

Linux

Jobbeschreibung

Social network you want to login/join with:

Technical Customer Success Manager (EMEA), de

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Client:

AIRS Medical Inc

Location:

de, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e2b86a5a1273

Job Views:

1

Posted:

27.04.2025

Expiry Date:

11.06.2025

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Job Description:

About the Job
Join the AIRS Medical team as a Technical Customer Success Manager for the EMEA region and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you’ll combine technical expertise with a customer-focused approach to ensure smooth installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support.

Technical Implementation (50%)

• Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
• Connect SwiftMR to MRI systems and integrate it with PACS, managing network and DICOM configurations for smooth interoperability
• Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity
• Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities

Customer Support & Troubleshooting (50%)

• Act as the primary technical resource for clients, providing application support and resolving technical issues
• Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations
• Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support
• Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results

Requirements

Qualifications & Requirements

• 1+ years in a technical or application support role within healthcare IT
• Proficiency with TCP/IP networking and DICOM networking
• Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable
• Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues
• Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users
• Fluent in English and German
• Pro-active team player

Preferred Experiences (Nice to Have)

• 3+ years in a technical or application support role within healthcare IT
• Experience implementing radiology software in a clinical environment
• Experience with Linux
• Additional language skills e.g. Italian/Spanish

Work Conditions and Environment

• Work type: Full-time (Remote work setting provided)
• WeWork or shared office access
• Company provided IT devices
• Flexible work hours and vacations
• Collaborate with team members and customers around the country and the world
• Competitive compensation and incentive schemes

Hiring Process

• Initial Coffee Chat – Informal discussion to explore mutual fit.
• Technical Interview (Hiring Manager) – Assessment of technical skills and experience.
• Interview with EMEA Manager – Further clarification of the role and expectations
• Culture-Fit Interview – Discussion on work style and company values.
• Onboarding – Comprehensive training and integration into the team.