Technical Consultant (all genders)

Serrala; Dortmund; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global finance automation leader is seeking a Customer Engagement & Technical Support Specialist in Germany. This role involves collaborating with clients on their invoicing processes, technical requirements, and SAP integration workflows. Ideal candidates will have a Bachelor's degree in a relevant field and 2-5 years of experience in digital invoicing, particularly with SAP S/4HANA. Join a dynamic workplace that champions continuous learning and innovation.

Leistungen

Continuous learning opportunities

Dynamic workplace environment

Innovation-driven culture

Qualifikationen

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2-5 years of experience in digital invoicing with SAP S/4HANA.
• Hands-on experience with OCR technologies and invoice processing workflows.

Aufgaben

• Collaborate with customers on Accounts Payable processes.
• Act as primary liaison for clients translating needs into technical solutions.
• Support the design and implementation of SAP integration workflows.

Kenntnisse

Analytical skills in SAP Cloud connectivity

Customer service orientation

Problem-solving abilities

Effective communication

Ausbildung

Bachelor's degree in Computer Science or related field

Tools

SAP BTP

Postman

ABBYY

Jobbeschreibung

Location : Germany, remote

Contract : full time, indefinite

Language : English

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.

Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community.

Join us as we lead the future of finance automation!

Your Day to Day :

Customer Engagement & Technical Support

• Collaborate with customers to understand Accounts Payable processes and define requirements for accurate data extraction from invoices and financial documents.
• Act as the primary liaison for clients, translating business needs into technical solutions.
• Deliver user training, create comprehensive documentation, and provide ongoing support to drive user adoption and satisfaction.
• Identify and recommend best practices to enhance and streamline business processes.
• Coordinate with development teams, system administrators, vendors, and stakeholders to ensure clear communication and alignment on technical and business requirements.

SAP Cloud Architecture & Integration

Support the design, implementation, and continuous improvement of SAP integration workflows.

Analyze and maintain SAP function module logic to ensure efficient and consistent operations.

Test and validate API services to enable secure and seamless data exchange between enterprise systems.

What makes you excel in this position :

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. or experience in lieu of degree

Experience

2-5 years of experience in digital invoicing, preferably with SAP S / 4HANA and SAP Business Technology Platform (BTP).

Hands-on experience with OCR technologies and invoice processing workflows.

Technical Skills

Strong analytical and troubleshooting skills in SAP Cloud connectivity and integration.

Solid understanding of SAP function modules and their operational logic.

Experience in creating process documentation and technical reports.

Tools & Platforms

Familiarity with SAP BTP, API tools (e.g., Postman, Swagger), and OCR platforms (e.g., ABBYY, Kofax, Rossum, Esker).

Soft Skills

Excellent verbal and written communication skills, with the ability to explain technical concepts in business-friendly terms.

Strong problem-solving abilities and attention to detail, especially regarding data accuracy and system performance.

Customer-focused mindset with proven experience in technical support, training, and requirement gathering.

Why you’ll love it here

Step into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting-edge tech, AI integration, and strategic SAP transformation. We partner with the best to stay ahead - so you can too.

At our core, we're Reliable, Passionate, Empowering, and Enterprising - committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.

EEO Statement

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.

To all recruitment agencies

Serrala does not accept agency resumes. Please do not forward resumes to our job alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.