Technical Coach Lead

Jobtailor; Deutschland; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a technically skilled claims trainer to provide timely, accurate support to claim processors and to coach individuals and teams through complex claim scenarios across office, remote, onshore and offshore environments.

You will deliver on-the-job training, audits, and refreshers, translate quality insights into actionable improvements, and collaborate with supervisors and stakeholders to raise claim accuracy and customer satisfaction.

Qualifikationen

• High School Diploma or G.E.D. required.
• 2+ years of technical claim processing experience.
• Performance that meets or exceeds KPIs.
• Strong knowledge of claim processing tools and resources.
• Customer-focused mindset with professionalism and care.
• Strong problem-solving, communication, and presentation skills.
• Ability to teach, coach, and support others through claim scenarios.
• Ability to work with office, remote, onshore, and offshore environments.

Aufgaben

• Provide timely, accurate technical support to claim processors.
• Coach individuals and groups through claim complexities.
• Deliver training for new or updated claim information, including audit support.
• Use quality insights and root-cause analysis to identify improvements.
• Partner with supervisors and stakeholders to improve quality results.
• Drive process improvements to enhance claim accuracy and reduce rework.

Kenntnisse

Technical claim processing

Coaching and training

Problem-solving

Customer-focused mindset

Communication skills

Ausbildung

High School Diploma

G.E.D.

Tools

Claim Processing Tools

Root-Cause Analysis

Quality Improvement Techniques

Performance Metrics Analysis

Technical Knowledge Application

Jobbeschreibung

• Provide timely, accurate technical support to claim processors, helping teams resolve questions and apply claim processes with consistency.
• Coach individuals and groups through claim complexities, reinforcing technical knowledge, critical thinking, and sound decision-making.
• Deliver training for new or updated claim information, including audit support, on-the-job training, and targeted refreshers.
• Use Service Quality Review Meeting insights, quality trends, and root-cause analysis to identify barriers and recommend practical improvements.
• Partner with supervisors, team members, and onshore/offshore stakeholders to improve quality results, strengthen service outcomes, and support team engagement.
• Help drive process improvements that enhance claim accuracy, reduce rework, and support a positive experience for internal partners and external customers.

Requirements

• High School Diploma or G.E.D.
• 2+ years of technical claim processing experience, including technical knowledge and application of SHS.
• Current performance that meets or exceeds key performance indicator metrics.
• Strong knowledge of claim processing tools and resources, with the ability to apply them to accurate claim resolution.
• Customer-focused mindset with the ability to support internal partners and external customers with professionalism and care.
• Strong problem-solving, critical thinking, communication, and presentation skills.
• Demonstrated ability to teach, coach, and support others through a variety of claim scenarios and process needs.
• Ability to work effectively with team members and stakeholders across office, remote, onshore, and offshore environments.

Core Competencies

Demonstrates expertise in technical claim processing, with a strong focus on coaching, training, and improving claim accuracy. Capable of analyzing quality trends and implementing process improvements to enhance service outcomes.

Highest-signal resume keywords

• Technical Claim Processing Experience
• Coaching and Training Skills
• Problem-Solving Abilities
• Customer-Focused Mindset
• Communication and Presentation Skills

ATS Optimization Keywords

Hard Skills

• Claim Processing Tools
• Root-Cause Analysis
• Quality Improvement Techniques
• Performance Metrics Analysis
• Technical Knowledge Application

Soft Skills

• Critical Thinking
• Team Collaboration
• Professionalism
• Adaptability
• Engagement Support

Certifications & Qualifications

• High School Diploma
• G.E.D.

Industry Keywords

• Claim Processes
• Service Quality Review
• Audit Support
• On-the-Job Training
• Stakeholder Engagement