Technical Client Success Specialist (f/m/d) (Fully Remote)

Not Specified; Deutschland; Hybrid; EUR 34.000 - 52.000; Vollzeit

Benefits dieser Stelle

Four-day Flexi-Week

Hybrid working model

Monthly expense contribution

Home workspace furniture package

Health & wellbeing programs

Learning & development

Peer-to-peer recognition

Zusammenfassung

Not Specified is a global technology organization providing Level 1 triage support. The team acts as the initial touchpoint for technical issues, delivering professional, customer-focused assistance and documenting cases.

A hybrid work setup, wellbeing and development initiatives, and home-office accommodations are part of the offering. Employees benefit from a four-day Flexi-Week, ongoing learning opportunities, peer-to-peer recognition, and monthly expense contributions to support a productive

Qualifikationen

• Strong customer service and communication skills, interact professionally and empathetically with clients.
• Basic technical troubleshooting knowledge and a genuine interest in technology.
• Excellent organizational and time-management skills to manage multiple requests in a fast-paced environment.

Aufgaben

• Act as the first point of contact for incoming technical support requests and provide professional assistance.
• Triage, categorize, and prioritize tickets by urgency and impact, resolving straightforward issues.
• Maintain accurate case records and communicate clearly with clients and stakeholders; contribute to knowledge sharing.

Kenntnisse

Customer Service

Communication

Troubleshooting

Time Management

Jobbeschreibung

• Act as the first point of contact for incoming technical support requests, providing professional and customer-focused assistance throughout the initial support experience.
• Triage, categorize, and prioritize incoming tickets according to urgency, complexity, and business impact, resolving straightforward issues and escalating complex ones.
• Maintain accurate and complete case records, communicate clearly with clients and stakeholders, and contribute to knowledge sharing and process improvements.

What we're looking for:

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with clients experiencing technical issues.
• Basic technical troubleshooting knowledge and a genuine interest in technology, with the motivation to continue developing technical expertise.
• Excellent organizational and time-management skills, including the ability to manage multiple support requests and competing priorities in a fast-paced environment.
• Four-day Flexi-Week arrangement, with one lighter or fully disconnected day each week while maintaining full pay and holiday allowance.
• Flexible hybrid working model, monthly contribution toward work-related expenses, and a furniture package for a comfortable home workspace.
• Access to global health and wellbeing initiatives, learning and professional development opportunities, and peer-to-peer recognition programs.

Not Specified

The company is a global technology organization that provides customer support services through a Level 1 Triage team. It fosters a collaborative, inclusive culture with a focus on professional development and wellbeing.