TECHNICAL CLIENT SERVICES MANAGER (f/m/d)

㌶ご; Frankfurt; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology company in the financial sector is seeking a Technical Client Services Manager in Frankfurt. You will support clients through their lifecycle, resolve technical issues, and maintain relationships while managing various technical tasks. Strong qualifications in IT and excellent customer service are essential.

Leistungen

Clear career concept

Performance appraisals on a regular basis

Access to 360T Academy

Social gatherings

Qualifikationen

• Minimum 2 years of equivalent experience.
• Good understanding of fundamental IT concepts.
• Ability to communicate technical/product information to a non-technical audience.

Aufgaben

• Provide excellent service for existing and new customers.
• Build and maintain relationships with key intermediaries.
• Resolve technical problems or business workflow issues.

Kenntnisse

Java

TCP/IP

Linux/Unix

Windows

Performance troubleshooting

Customer service

Log file analysis

Connectivity troubleshooting

Ausbildung

Bachelor's degree in related field

Jobbeschreibung

Social network you want to login/join with:

TECHNICAL CLIENT SERVICES MANAGER (f/m/d), Frankfurt

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Client:

360T

Location:

Frankfurt, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

161b10a907fc

Job Views:

2

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Your responsibilities

You will be part of the Technical Client Advisory Services Team, directly reporting to our Head of Technical Client Advisory Services. As a Technical Client Services Manager, you will work in a global team, supporting customers during their lifecycle as a client of 360T, acting as first and second level support. You will face a broad variety of tasks in a challenging environment, be the first point of contact for our clients, and have major opportunities for growth.

• Provide excellent service for existing and new customers
• Build and maintain relationships with key intermediaries of clients
• Resolve technical problems or business workflow issues during initial client communication
• Assist clients in identifying issues with underlying hardware infrastructure
• Assist with identification of software bugs and work with internal teams to resolve the issues
• Effectively manage the escalation process for any incidents that cannot be resolved immediately
• Investigate and manage trading problems
• Perform regression testing of the full range of products and features on our platform
• Assist account managers and clients with “go live”, and resolve connectivity and technical issues with our Java-based client software
• Maintain and share up-to-date knowledge about company products and services

Your profile

• Minimum bachelor's degree within a related field, university degree or equivalent; computing-based discipline is preferred, other degree subjects will be considered depending on experience
• Minimum 2 years of equivalent experience
• Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity troubleshooting
• Work experience in client services / middle office / back office of a global markets sales & trading division, or other FX or treasury environment
• Excellent customer service (detail- and service-oriented)
• Good organizational skills, ability to work under pressure and to meet tight deadlines
• Ability to communicate technical/product information to a non-technical audience
• Self-motivated with a proactive work ethic and consistently high output
• High level of spoken and written English required

Our offer

• Clear career concept
• Performance appraisals on a regular basis
• 360T Academy
• Frankfurt office located directly in the city center
• Social gatherings

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and is available immediately. If your background and qualifications meet these specifications, please forward your application including your salary expectation and the earliest starting date by clicking the “Apply” button.