Technical Applications Scientist - German Speaking

Illumina; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in genomic technology is seeking a Technical Applications Scientist in Berlin. You will support customers on Illumina products, ideally bringing a background in bioinformatics and NGS. The role involves technical support, collaboration, and contributing to customer success while working in a hybrid environment. Excellent English and German skills are required, and the opportunity for travel exists.

Leistungen

Flexible time off

Private medical insurance

Employee stock purchasing program

Volunteer time off

Qualifikationen

• Experience with library preparation or NGS is desirable.
• Familiarity with Salesforce or other CRM systems is needed.
• Outstanding written and verbal communication and training skills.

Aufgaben

• Provide phone and email support for customer inquiries.
• Research and resolve complex issues within your specialty.
• Develop and maintain networks with internal teams for resolution.

Kenntnisse

Analytical skills

Problem-solving

Interpersonal skills

Ausbildung

Ph.D. or M.S. in molecular biology, genetics, or related fields

B.S. with substantial support experience

Jobbeschreibung

What if the work you did every day could impact the lives of people you know or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person in every role has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.

Technical Applications Scientist - Berlin, Germany (Hybrid)

As a Technical Applications Scientist at Illumina, you will provide support to customers and colleagues on Illumina's products, including bead array and Next Generation Sequencing. By joining Illumina as a Technical Support Scientist in Germany, you will collaborate and engage in scientific discussions to enable our clinical customer success across the country.

A background, experience, and passion for bioinformatics would be highly beneficial for this role.

Please note that this role is based in Berlin, Germany. The successful candidate will have the flexibility to travel internally up to 20% to our Europe head office in Cambridge, UK.

Fluent language skills in English and German are essential for this position.

Illumina's employee benefits are industry-leading, including flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and more!

Why you?

You will have a keen interest and experience in supporting customers and providing the best levels of technical customer care. You will possess excellent analytical, problem-solving, and interpersonal skills, along with the ability to communicate technical information effectively to customers.

You should come from a bioinformatics and NGS background, be passionate about supporting and advising customers on Illumina products, and have language skills in English and German.

This is a key role as an in-house Support Scientist 2 (Technical Applications Scientist) of Illumina products and applications. The role involves providing support to internal and external customers on all relevant Illumina products. Developing expertise in a workflow will be a key part of the role, often alongside a second specialty. The ability to work independently with high technical knowledge and good teamwork is essential. Compliance with local and global work instructions and maintaining ISO accreditation through good working practices are required.

Responsibilities:

• Provide phone and email support to customers for incoming questions and outbound communication.
• Research and resolve routine and complex issues within your specialty workflow and support a second workflow as needed.
• Communicate clearly and effectively with a diverse range of internal and external contacts.
• Handle day-to-day work independently, responding to inquiries, documenting customer interactions in SFDC.
• Understand technical issues in specific areas to answer complex questions.
• Develop and maintain networks with internal teams (Field, Product Support, Customer Service) for resolution of escalated customer complaints.
• Take ownership of key accounts in the region as a TAS representative if necessary.
• Develop, write, and edit technical documentation and training materials for internal and external customers, such as webinars, bulletins, knowledge bases, and articles.
• Achieve department metrics and teach processes to others when appropriate.
• Contribute to the technical growth of colleagues in your specialty.
• Participate in core product sustaining and development teams.
• Be self-motivated and proactive, with strong analytical and problem-solving skills.
• Participate in ongoing training, including occasional bench training, to maintain proficiency with Illumina's products.
• Follow all health and safety directions and relevant work instructions.

Requirements:

• Experience with library preparation or NGS (desirable).
• Experience in a call center or technical support position.
• Practical knowledge of bioinformatics, sequencing, or BeadArray, and familiarity with Illumina NGS platforms and tools.
• Familiarity with Salesforce or other CRM systems, including logging, tasking, and escalation procedures.
• Outstanding written and verbal communication and training skills.
• Experience working in an ISO-accredited institution (desired).

Experience / Education:

• Typically requires a Ph.D. or M.S. with relevant in-house or field applications experience in molecular biology, genetics, library preparation, NGS, or related fields. B.S. with substantial support experience or equivalent.

We are committed to an inclusive environment where employees feel valued and empowered. Illumina promotes openness, collaboration, and diversity, with a focus on equal pay and opportunity regardless of gender, ethnicity, or background. We offer various Employee Resource Groups and support career development, cultural awareness, and social responsibility initiatives. We are an equal opportunity employer and conduct background checks on conditional offers of employment. We prohibit the use of generative AI in the application process. For accommodations, contact us. This position will be posted until a suitable candidate is found or the requisition is closed. This role is not eligible for visa sponsorship.

Key Skills: Computer Hardware and Networking, Corporate Risk Management, Heavy Equipment, Freight Forwarding, Administrative Services, Accident Investigation

Employment Type: Full-Time

Experience: Years

Vacancy: 1