Technical Aftersales Manager (m/f/d)

Energy Vault; München; Vor Ort; EUR 100.000 - 125.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated technical support specialist to enhance customer satisfaction in the PV sector. This role involves direct customer interaction, conducting technical analyses, and providing pre-sales support. With a focus on problem-solving and communication, you will play a crucial role in addressing customer needs and reporting market trends. The ideal candidate will have a strong educational background in engineering or physics, alongside relevant industry experience. If you are passionate about renewable energy and eager to contribute to innovative solutions, this opportunity is perfect for you.

Qualifikationen

• Minimum a Bachelor’s degree in Engineering, Electrical Engineering, or Physics required.
• 3+ years of work experience in the PV industry is essential.

Aufgaben

• Coordinate internal customer complaints and implement preventive actions.
• Prepare technical product documentation and provide technical support.

Kenntnisse

Technical Analysis

Customer Communication

Problem Solving

Fluent English

Second European Language

Ausbildung

Bachelor’s degree in Engineering

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Physics

Tools

MS Office

Jobbeschreibung

Your mission

• Customer claim contact person and first onsite technical failure analysis
• Coordinating internal customer complaints root cause research and preventive action implementation
• Responsible for local pre-sales technology supporting, technical contact person for customer requests confirmation
• Support sales and marketing with technical input.
• Reporting weekly activities and customer requests to senior.
• Prepare technical product documentation and presentations (do technical translation as required)
• Attend shows and conferences to feedback market trends.

Your profile

• Education: minimum a Bachelor’s degree in Engineering, Electrical Engineering or Physics. Furthermore, technical understanding of PV-modules and PV-plants is required.
• Work Experience: 3+ years of work experience in the PV industry (Solar cell, module or system area)
• Technical Knowledge: Good MS Office skills
• Languages: Fluent English language skills and at least a second European language (spoken and written).
• Willingness to travel