Technical Advisor (m / f / d) Polish Support

Concentrix; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in Berlin is seeking a Technical Supporter to enhance customer experiences with technical products. The role involves assisting clients with integration, troubleshooting, and providing guidance on performance opportunities. Candidates should have a technical education or relevant experience, along with strong Polish and English language skills.

Leistungen

Weekends off

Paid training

Relocation bonus

Qualifikationen

• Completed technical education or experience as a technical customer consultant.
• At least 1 year of sales experience.
• Experience with social media advertising and digital marketing is a plus.

Aufgaben

• Assist customers with website, store, or account integration.
• Support clients in solving technical challenges.
• Monitor customer success through ongoing tracking.

Kenntnisse

Analytical Skills

Customer-oriented

Reliability

B2 English

C1 Polish

Ausbildung

Technical Education

Tools

MS Office

API/SDK Integration

Jobbeschreibung

The Advisor I, Technical Support, responds to basic and routine inquiries of a technical nature, including hardware, software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and resolving problems involved in their use.

Start your new career today and benefit from our advantages:

• We offer a fixed salary of 2950€ gross per month.
• Performance-based bonuses of up to 725€ monthly!
• Enjoy weekends off: no weekend or holiday work, with office hours from Mon-Fri, 8:45 to 17:15.
• Well-prepared: thanks to our paid training, you are fully equipped for the job.
• This is an on-site position at our office in Friedrichshain-Kreuzberg, Berlin.

Due to our growth, we are seeking a Technical Supporter (m/f/d) with strong Polish and English skills for our Sales department to create exceptional customer experiences for the world's largest social media platform.

Our Berlin office employs 1950 staff across over 12 languages, handling communication via phone, chat, or email with our clients' customers.

Join our multilingual team and advise small and medium-sized companies on their accounts:

• You will contact customers via phone, chat, and email after scheduling appointments.
• You support customers with website, store, or account integration and help solve technical challenges.
• Your analytical skills help identify content and performance opportunities, advising customers on technical integration and process improvements.
• You assist customers during implementation of measures.
• You monitor customer success through ongoing tracking.
• You have completed technical education or have experience as a technical customer consultant, help desk employee, or in IT support.
• You have at least 1 year of sales experience.
• Experience with social media advertising, digital marketing, tools like Pixel, MS Office, email systems, API/SDK integration is a plus.
• You are reliable, customer-oriented, and analytically minded.
• Your careful nature and quality sales skills ensure customers receive excellent advice.
• You possess at least C1 Polish and B2 English language skills.

If you seek a new opportunity with an employer who truly supports you, apply by email now!

Did you know?

If you're not from Berlin but can consider relocating, we offer a one-time relocation bonus of up to 1,500€ from abroad and up to 700€ within Germany (minimum 100 km to Berlin).

About us:

We are diverse—our team includes colleagues from industries such as gastronomy, retail, logistics, tourism, care, event management, cleaning, and more.

Whether you're a career changer, with or without training, full-time, part-time, or a student, we have opportunities for you.

With 280,000 colleagues worldwide, we focus on creating exceptional customer experiences and driving digital transformation for major global companies. We value diversity, inclusion, and equal opportunities for all.

Our cultural guideline "We all contribute and are 1 Concentrix" reflects these values, fostering a barrier-free environment where everyone can thrive.

EMEACNX

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• The figure refers to gross monthly income for a full-time position. More details are available during your personal interview.