Technical Account Manager - SaaS, CCaaS, VoIP

Spectrum IT Recruitment; Essen; Remote; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in Contact Centre and AI technology is seeking a Technical Account Manager. This role focuses on customer management, onboarding, and technical support, aiming to enhance customer experience with innovative CX solutions. Applicants must have solid experience in telecommunications and technical problem-solving skills.

Qualifikationen

• 3+ years in Technical Services role in software or telecommunications.
• Fluent in German (C1 and above).
• Demonstrated problem-solving and customer management skills.

Aufgaben

• Provide post-sales technical support and customer management.
• Ensure customer satisfaction, retention, and ROI.
• Collaborate with Sales and Technical Support for effective solutions.

Kenntnisse

Customer Service

Technical Problem-Solving

Communication

Analytical Skills

Tools

VoIP Technology

TCP/IP Networking

Jobbeschreibung

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre

• Work at the forefront of Customer Experience (CX) Solutions.
• Leverage AI and modern technology.
• Germany. Fluent German Speaker. Remote
• German Language Grade : C1 and above

Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team.

If you are looking for an exciting job opportunity that will future proof your career, read on!

The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.

Experience Requirements :

• 3+ years in a Technical Services role in software, telecommunications or in customer service, call / contact centre and / or service delivery.
• Software, telecommunications and IP Telephony
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users / customers.
• Excellent customer service and communication skills, both verbal and written.

Bonus Skills :

• TCP / IP networking knowledge and VoIP technology exposure.
• Understanding of TCP / IP and internet fundamentals

If you are looking to work with a market leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in Germany.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.