Technical Account Manager - SaaS, CCaaS, VoIP

Spectrum IT Recruitment; Dortmund; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in Customer Experience solutions is seeking a Technical Account Manager focused on post-sales support. In this role, you will utilize your technical expertise to ensure customer satisfaction and retention, working closely with various teams to provide effective solutions. Candidates should possess strong problem-solving skills, a customer-oriented mindset, and fluency in German (C1 and above). If you're ready to shape the future with AI and contemporary technology, apply now!

Qualifikationen

• 3+ years in Technical Services role in software, telecommunications, or customer service.
• Fluent German speaker with C1 grade or above.
• Experience in call/contact centre and service delivery.

Aufgaben

• Provide post-sales technical support and customer management.
• Assist with onboarding, troubleshooting, and ensuring customer satisfaction.
• Collaborate with Sales, Technical Support, and other teams for customer success.

Kenntnisse

Technical problem-solving proficiency

Analytical skills

Customer service skills

Communication skills

Tools

TCP / IP networking knowledge

VoIP technology exposure

Jobbeschreibung

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre

• Work at the forefront of Customer Experience (CX) Solutions.
• Leverage AI and modern technology.
• Germany. Fluent German Speaker. Remote
• German Language Grade : C1 and above

Our client is a market leader in Contact Centre and AI technology. They are partnered with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team.

If you are looking for an exciting job opportunity that will future proof your career, read on!

The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI.

The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.

Experience Requirements :

• 3+ years in a Technical Services role in software, telecommunications or in customer service, call / contact centre and / or service delivery.
• Software, telecommunications and IP Telephony
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users / customers.
• Excellent customer service and communication skills, both verbal and written.

Bonus Skills :

• TCP / IP networking knowledge and VoIP technology exposure.
• Understanding of TCP / IP and internet fundamentals

If you are looking to work with a market leading company with a very bright future, please apply.

UK Remote. We can only consider applicants located in Germany.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.