Technical Account Manager Part-Time 50% (m/w/d) - Remote

TN Germany; Berlin; Remote; EUR 40.000 - 70.000; Teilzeit

Zusammenfassung

Ein dynamisches Unternehmen sucht einen technischen Account Manager, der die Kundenbeziehungen und technischen Partnerschaften verwaltet. In dieser spannenden Rolle sind Sie verantwortlich für die Entwicklung starker Kundenbeziehungen und die Optimierung des Wertes unserer Produkte. Sie werden als Bindeglied zwischen den Kunden und dem Produktteam fungieren, technische Lösungen bereitstellen und sicherstellen, dass die Kunden mit unseren Angeboten maximalen Nutzen ziehen. Wenn Sie über technisches Know-how und hervorragende Kommunikationsfähigkeiten verfügen, ist dies Ihre Chance, Teil eines innovativen Teams zu werden, das die Zukunft des Einzelhandels gestaltet.

Qualifikationen

• 3-5 Jahre Erfahrung im Kundenservice oder Account Management.
• Starkes technisches Verständnis moderner Handelssysteme.

Aufgaben

• Entwicklung und Pflege starker Beziehungen zu Schlüsselkunden.
• Identifizierung und Verfolgung von Wachstumschancen in bestehenden Konten.

Kenntnisse

Kundenbeziehungsmanagement

Technische Kenntnisse

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Ausbildung

Bachelorabschluss oder gleichwertige Erfahrung

Tools

POS-Systeme

CRM-Systeme

Marketing-Technologien

Jobbeschreibung

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Technical Account Manager Part-Time 50% (m/w/d) - Remote, Berlin

Client:

refive GmbH

Location:

Berlin, Germany

EU work permit required:

Yes

Job Reference:

43468323d32c

Job Views:

9

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

At refive, we are developing the digital future of brick-and-mortar retail. Our mission is to empower brick-and-mortar retailers to understand, engage, and connect with every customer in-store.

We’ve built a product loved by hundreds of retailers and are rapidly scaling in the SMB and enterprise segments. We are trusted by global and local brands like Puma, Gusti Leder, Ma’Loa, Sostrene Grene, and many more. We’re a close-knit team, distributed across three continents with a base in Germany.

Tasks

Role Overview:
We are seeking a dynamic and technically adept individual to manage our key accounts and technical partnerships. This role is pivotal in ensuring our clients derive maximum value from our products while identifying opportunities for growth and collaboration. The ideal candidate will have a strong understanding of technology, enabling them to translate client needs into product solutions and vice versa. Given our current scale, this role will also encompass managing technical partnerships, focusing on integrations and joint commercial activities.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with key accounts, ensuring client satisfaction and long-term engagement.
• Value Optimization: Assist clients in maximizing the value of our products by understanding their needs and providing tailored solutions.
• Technical Liaison: Act as a bridge between clients and our product team, translating client requirements into actionable product features and updates.
• Issue Resolution: Monitor client metrics to proactively identify and address potential issues, ensuring timely resolution.
• Technical Partnership Management: Nurture relationships with technical partners, coordinating successful integrations while identifying opportunities for mutual growth.
• Growth Identification: Identify and pursue opportunities for account growth and expansion, both within existing accounts and through partnerships.

Technical Responsibilities:

• Solution Integration: Assess customer technical environments and work with our tech team to find practical ways to implement our solution within their existing infrastructure.
• Produce Documentation and Training Materials: Create and maintain comprehensive documentation and training materials to guide clients and partners in utilizing our products effectively.
• Active Customer Monitoring: Analyze client data to identify trends, usage patterns, and potential issues, providing actionable insights to both clients and internal teams.

Requirements

• Experience: 3-5 years in customer success, account management, or partner management roles, preferably within the retail technology or marketing tech sectors.
• Technical Acumen: Solid understanding of modern commerce systems (POS, CRM, Marketing). Concepts such as web services, APIs and how they are interconnected aren't foreign. Ability to create clear documentation and training materials, and excel at explaining technical concepts to non-technical customers.
• Analytical Skills & Critical Thinking: Ability to examine data carefully, identify problems, and recognize opportunities for improvement.
• Communication Skills: Effective communicator who builds trust through clear dialogue and understanding of customer needs. Must be fluent in English; German language skills are a significant advantage.
• Ability to work effectively in a remote setting, managing time and tasks independently.

Please send us your resume and a few lines about yourself and your experience in managing customer success and technical partnerships. We look forward to hearing from you.

Join us on our journey to make retail more sustainable, data-driven, and personalized!