Technical Account Manager - Mid-Market (Hebrew Speaking)

Jobgether; Deutschland; Remote; EUR 70,000 - 120,000; Full time

Benefits offered by this job

Equity awards

Wellness programs

Vacation & PTO

Parental leave

Professional development

Employee networks

Inclusive culture

Remote work travel up to 25%

Job summary

Jobgether is seeking a Technical Account Manager - Mid-Market (Hebrew Speaking) based in Germany. You will act as a trusted technical advisor to mid-market customers across Europe, guiding onboarding, providing proactive support, and advising on best practices to maximize platform adoption and security outcomes.

You will collaborate with support, engineering, and sales teams to resolve complex issues, advocate for customer needs, and drive renewals and growth while communicating fluently in

Qualifications

• Bachelor's degree or equivalent practical experience.
• Native or fluent proficiency in Hebrew and English.
• Experience working with Windows Server operating systems.
• Knowledge of enterprise web technologies, cybersecurity, and modern IT infrastructure.
• Strong customer service skills and the ability to establish technical credibility quickly.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving abilities and sound technical judgment.
• Collaborative approach and commitment to customer success.
• Proven experience using AI technologies to enhance workflows, decision-making, operational efficiency, or business results.
• Willingness and ability to travel up to 25%.

Responsibilities

• Act as the primary technical contact for mid-market customers across Europe, ensuring proactive guidance and timely issue resolution.
• Onboard new customers and guide platform adoption, configuration, and best practices.
• Conduct periodic platform health checks and provide product training.
• Document feedback and coordinate with internal stakeholders to advocate for customer needs.
• Build relationships with stakeholders at all levels, including SOC and executives.
• Investigate issues, propose recommendations, and follow up to ensure resolution.
• Escalate complex cases and coordinate cross-functional teams to drive resolution.
• Leverage internal experts and knowledge bases to deliver effective solutions.
• Create and maintain knowledge base content for consistent problem-solving.
• Share insights and stay informed about emerging technologies and security solutions.
• Identify renewal risks and support successful renewals with internal teams.
• Collaborate with sales to identify opportunities for account expansion.
• Use AI to improve decision-making, workflows, and efficiency.

Skills

Fluent Hebrew & English

Customer service

Communication

Problem-solving

Collaboration

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Windows Server

AI technologies

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager - Mid-Market (Hebrew Speaking) based in Germany.

Join a customer-focused cybersecurity team dedicated to helping organizations strengthen their security posture and prevent cyber threats. As a Technical Account Manager, you will serve as a trusted technical advisor to mid-market customers across Europe, helping them maximize the value of their security solutions. You will guide customers through onboarding, provide proactive technical support, and recommend best practices to improve platform adoption and performance. Working closely with support, engineering, and sales teams, you will resolve complex technical issues and advocate for customer needs. Your ability to communicate fluently in Hebrew and English will be essential to building strong relationships with customers at every organizational level. This remote opportunity combines technical problem-solving, customer success, and collaboration in a fast-moving cybersecurity environment.

Accountabilities:

You will act as the primary technical point of contact for assigned customers, ensuring they receive proactive guidance, timely issue resolution, and the support needed to achieve their security objectives. You will also collaborate with internal teams to improve customer satisfaction, strengthen retention, and identify opportunities for growth.

• Serve as the primary technical contact for mid-market customers, complementing customer support teams across the EMEA region.
• Onboard new customers and guide them through platform adoption, configuration, and best practices.
• Conduct periodic platform health checks, provide product training, and recommend improvements to customer security operations.
• Advocate for customer needs by documenting feedback and coordinating with relevant internal stakeholders.
• Build relationships with stakeholders at all levels, from Security Operations Center (SOC) teams to executive leadership.
• Investigate technical issues, provide recommendations, develop action plans, and follow up to ensure timely resolution.
• Escalate complex or critical cases when necessary and coordinate cross-functional teams to drive resolution.
• Leverage internal technical experts, engineering resources, knowledge bases, and other tools to deliver effective solutions.
• Create and maintain knowledge base content to share technical learnings and support consistent problem-solving.
• Exchange technical insights and best practices with colleagues while staying informed about emerging technologies and complementary security solutions.
• Identify potential customer renewal risks and work with internal teams to address concerns and support successful renewals.
• Collaborate with sales teams to identify opportunities for account expansion.
• Use AI technologies to improve decision-making, streamline workflows, increase efficiency, and support business outcomes.

Requirements:

• Bachelor's degree or equivalent practical experience.
• Native or fluent proficiency in both Hebrew and English.
• Experience working with Windows Server operating systems.
• Knowledge of enterprise web technologies, cybersecurity, and modern IT infrastructure.
• Strong customer service skills and the ability to establish technical credibility quickly.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving abilities and sound technical judgment.
• Collaborative approach and commitment to customer success.
• Proven experience using AI technologies to enhance workflows, decision-making, operational efficiency, or business results.
• Willingness and ability to travel up to 25%.

Nice-to-have qualifications:

• Bachelor's degree in Computer Science or a related field, or equivalent experience.
• CISSP or ITIL certification.
• At least 3 years of experience in Customer Success, Technical Support, or Technical Account Management within a SaaS organization.
• Advanced knowledge of Linux and macOS platforms.

Benefits:

• Competitive compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and paid time off allowances.
• Paid parental and adoption leave.
• Professional development and career growth opportunities across roles and experience levels.
• Employee networks, local community groups, and volunteering opportunities.
• A collaborative workplace culture focused on inclusion, connection, and innovation.
• Remote work arrangement, with travel requirements of up to 25%.