Technical Account Manager (m / f / x) - Data Security

3C – Career Consulting Company; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading data security and analytics firm is seeking a Technical Account Manager to enhance customer engagement and ensure data protection. This role requires a proactive approach to support clients, leveraging technical expertise and outstanding customer service skills. Join a dynamic team committed to professional growth and success.

Qualifikationen

• 4+ years in a customer-facing role in Cloud, Cyber Security, or Data Security.
• Strong understanding of enterprise IT and security technologies.
• Availability to travel up to 25%.

Aufgaben

• Ensure data protection from insider threats and cyber-attacks.
• Onboard customers and provide ongoing product support.
• Drive Customer Success through health checks and training.

Kenntnisse

Customer Service

Technical Expertise

Problem Solving

Communication

Ausbildung

Bachelor's Degree or equivalent experience

Tools

Windows OS

Jobbeschreibung

Our client is a pioneer in data security and analytics, providing cutting-edge solutions that protect sensitive data while offering real-time insights into potential threats and unauthorized access. They offer an innovative platform designed not only to protect sensitive data but also to intelligently detect threats and uncover unauthorized access in real time. With strong strategic partnerships, including those with Microsoft and AWS, and a % channel-driven sales model, this opportunity offers exciting potential in the growing fields of Data and Cybersecurity.

The Role :

Technical Account Managers are the primary contact for our customer’s clients and the first line of defense for data. All employees of our customer are committed to Customer Success, and Technical Account Managers are at the forefront. They provide onboarding, proactive support, and continuous value to clients.

To be a successful Technical Account Manager, you must be a motivated self-starter , committed to continuous learning and professional growth, with strong technical expertise and customer service skills .

Your Responsibilities :

• Ensure data is protected from insider threats, cyber-attacks, and policy violations
• Onboard customers to our customer’s platforms and provide ongoing support
• Drive Customer Success through frequent health checks, hands-on product usage, training sessions, and best practice sharing
• Prepare and deliver quarterly business and security impact reviews
• Identify and promote upsell opportunities alongside the Sales team
• Continuously develop expertise in new products and evolving security ecosystems
• Assist Account Managers and Sales Engineers in identifying renewal risks and collaborate to ensure successful contract renewals
• Serve as the primary technical contact , supporting both customers and internal teams such as Support and Engineering
• Advocate for customers internally, ensuring their feedback is properly documented and addressed
• Engage with customer stakeholders at all organizational levels , including Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and C-suite executives
• Troubleshoot and resolve technical issues , providing clear recommendations and action plans while engaging internal teams when needed
• Escalate customer issues to management as appropriate
• Contribute to the knowledge base by documenting newly acquired insights for customer and internal reference

Your Qualifications :

• Bachelor's Degree or equivalent experience
• 4+ years of experience in a customer-facing role within a Cloud, Cyber Security, or Data Security & Privacy company
• Experience working with Windows OS
• Strong understanding of enterprise IT, cloud, and security technologies
• Outstanding customer service skills and ability to quickly establish technical credibility
• Excellent communication skills, both written and verbal
• Strong problem-solving mindset and a commitment to Customer Success
• Proven ability to work effectively in team-oriented and sales-driven environments
• Travel availability up to 25%

Why This Role?

This position offers the opportunity to combine technical expertise with customer interaction and contribute directly to business success. You'll be part of a dynamic team, with plenty of room for initiative and personal growth.