Technical Account Manager (m/f/d) - 29752

TN Germany; Frankfurt; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Technical Account Manager, where you will be instrumental in guiding key customers through the adoption and optimization of a leading analytics platform. In this role, you will leverage your expertise to foster strong customer relationships, provide strategic technical guidance, and ensure customer success. With a focus on collaboration and continuous improvement, you will contribute to the development of innovative solutions that address complex challenges. This is an exciting opportunity to make a significant impact in a dynamic environment, working with cutting-edge technology and a diverse range of clients.

Qualifikationen

• 5+ years of experience with Splunk administration and usage.
• Strong understanding of enterprise applications and databases.

Aufgaben

• Provide guidance on architecture and optimization in Splunk environments.
• Design solutions for scalability and performance issues.

Kenntnisse

Technical Consulting

Big Data Analytics

Communication Skills

Problem-Solving

Time Management

Ausbildung

Bachelor's Degree in IT or related field

Tools

Splunk

Cloud Platforms

Scripting Languages

Jobbeschreibung

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Technical Account Manager (m/f/d) - 29752, Frankfurt

Client: Splunk Inc

Location: Frankfurt, Germany

Job Category: -

EU work permit required: Yes

Job Reference: 13b710ab45aa

Job Views: 1

Posted: 30.04.2025

Expiry Date: 14.06.2025

Job Description:

Splunk aims to build a safer and more resilient digital world. Our platform is used by leading enterprises to secure and ensure the reliability of their digital systems. We value our people and their unique qualities, encouraging authenticity and passion.

Role: As a Technical Account Manager at Splunk, you will influence the adoption and optimization of our platform for key customers. Your role involves providing strategic technical guidance, fostering customer relationships, and ensuring customer success with our products. You will be a trusted advisor, helping customers achieve their goals and providing feedback to improve our software. The role requires a proactive learner and a deep understanding of our platform to guide customers effectively.

Responsibilities:

• Provide high-quality guidance on architecture, configuration, optimization, and data governance in Splunk environments.
• Execute adoption strategies, conduct meetings, and document outcomes.
• Design solutions addressing scalability, performance, usability, and other technical issues.
• Assess and advise on cost reduction, risk mitigation, and efficiency improvements.
• Assist with capacity planning, upgrades, and project readiness.
• Serve as the main contact for customer needs, including support and success initiatives.
• Collaborate with support teams and manage incident resolutions.
• Engage with cross-functional teams to share information and improve processes.
• Contribute to team success through process and tool improvements, training, and mentorship.

Requirements:

Soft Skills:

• Ability to act as a trusted advisor and handle strategic accounts.
• Excellent communication skills in German and English.
• Strong troubleshooting, problem-solving, and customer-facing skills.
• Effective time management and active listening skills.

Technical Skills:

• Experience in technical consulting or big-data analytics.
• Understanding of enterprise applications, scripting, development, and databases.
• Proven industry experience in IT systems, security, or analytics.

Splunk Platform Experience:

• At least 5 years of Splunk administration and usage.
• Minimum 3 years of implementation and build experience.
• 2+ years of Splunk Cloud experience; Cloud Fundamentals accreditation preferred.
• Experience with cloud migration projects.
• Strong knowledge of Splunk architecture, clustering, and scalability.
• Proficiency in SPL and all related products (preferred).