Technical Account Manager - Germany

PayPal; Osterode am Harz; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the payments industry is looking for a Technical Account Manager to join their Global Technical Account Management team. The role involves diagnosing technical issues, consulting with merchants to improve customer experiences, and advocating on their behalf with various internal teams. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for problem-solving.

Leistungen

Flexible work environment

Employee share options

Health and life insurance

Qualifikationen

• Fluency in English required; German is advantageous.
• Experience with web technologies like JavaScript, PHP, Java.
• Customer-facing technical experience preferred.

Aufgaben

• Diagnose issues with APIs, SDKs, and payment flows.
• Consult with merchants on customer experience improvements.
• Build strong relationships to help merchants succeed.

Kenntnisse

Problem-solving

Communication

Technical Mindset

Empathy

Ausbildung

Degree in a relevant field

Tools

JavaScript

PHP

Java

REST

GraphQL

SQL

Jobbeschreibung

Job Description:

Your way to impact

You’ll join our Global Technical Account Management team and work alongside peers in Global Technical Support, Customer Success, Sales, and Enterprise Integrations. As the key technical adviser for your merchants, you’ll build strong relationships with stakeholders across multiple levels of their business. You’ll also collaborate with global SRE (Site Reliability Engineering), Product, and Engineering teams to advocate on your merchants’ behalf to improve products, systems, and processes.

Your day-to-day

After onboarding with your new-hire buddy, on a daily basis you’ll:

1. Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders.

2. Consult with merchants and internal teams on customer experience improvements and best practices.

3. Build strong relationships to help merchants succeed now and in the future.

4. Learn new skills, technologies, and tools to grow personally and professionally.

What do you need to bring

• English fluency is required; German fluency is advantageous.

• You’re curious, enjoy problem-solving, and love getting to the root cause of issues — all while championing the customer with empathy and advocacy.

• You’re technically minded, quick to adopt new tools, and have experience with web technologies like JavaScript, PHP, Java, REST, GraphQL, and SQL (or are eager to learn them).

• You’re a confident communicator, comfortable engaging with stakeholders at all levels — from merchant CEOs and CTOs to development teams.

• You’re self-motivated, well-organized, and thrive working independently with the support of a collaborative team — even taking part in on-call rotations while maintaining work-life balance.

• You bring your authentic self to work, contribute to a diverse culture, and have relevant customer-facing, technical experience (and maybe even a degree).

Additional Information:

• Subsidiary: PayPal

• Travel Percent: 0%

Our benefits include a flexible work environment, employee share options, health and life insurance, and more. We are committed to building an equitable and inclusive environment where everyone can do their best work.

Who We Are:

To learn more about our culture and community, please visit our website.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. We also provide reasonable accommodations for qualified individuals with disabilities.

Belonging at PayPal:

We strive to create a workplace where everyone feels accepted and valued. We are proud of our diverse workforce and continue to take actions to foster inclusivity and belonging.

Any general requests for consideration of your skills can be directed to our HR team.

We encourage all qualified candidates to apply, regardless of confidence gaps or imposter syndrome.