Technical Account Manager (Germany)

Amazon; Berlin; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Join a forward-thinking company that is transforming businesses through cloud computing. As a Technical Account Manager, you will engage with customers to maximize their use of AWS services, providing guidance on architecture and operational strategies. This role offers you the chance to work with a diverse range of clients, from startups to large enterprises, and to develop your technical and leadership skills in a dynamic environment. With opportunities for mentorship and AWS certification, you will play a key role in driving cloud adoption and delivering exceptional value to customers. If you are passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Qualifikationen

• Experience in technical engineering and cloud computing.
• Proficient in AWS services and customer engagement.

Aufgaben

• Build solutions and provide technical guidance to customers.
• Ensure AWS environments are operationally healthy and cost-effective.
• Develop relationships with customers to understand their needs.

Kenntnisse

Technical Engineering

Cloud Computing

Customer Engagement

Problem Solving

German Proficiency (C1)

Ausbildung

Bachelor's Degree

Tools

AWS Services

CloudFront

DynamoDB

RDS Databases

EC2

Lambda

Jobbeschreibung

At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.

The Role

As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

Key job responsibilities

1. You’ll build solutions, provide technical guidance and advocate for the customer.
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
4. Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
5. Consult with a range of partners from developers through to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.
8. Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning.
9. Solve a variety of problems across different customers as they migrate their workloads to the cloud.
10. Uplift customer capabilities by running workshops, brown bag sessions, etc.

Minimum Requirements

1. Experience in technical engineering.
2. Bachelor's degree.
3. Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
4. German proficiency required (C1 certification mandatory).
5. Experience with AWS services or other cloud offerings.
6. Experience in internal enterprise or external customer-facing environment as a technical lead.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (here) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.