Technical Account Manager (Germany)

Amazon; Berlin; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Technical Account Manager, der als vertrauenswürdiger Berater fungiert und Kunden dabei unterstützt, den maximalen Nutzen aus Cloud-Technologien zu ziehen. In dieser Rolle werden Sie Lösungen entwickeln, technische Anleitungen geben und enge Beziehungen zu Kunden aufbauen, um deren geschäftliche Bedürfnisse zu verstehen. Sie werden die Möglichkeit haben, mit talentierten Cloud-Technologen zusammenzuarbeiten und Ihre technischen, beratenden und Führungsfähigkeiten weiterzuentwickeln. Das Unternehmen fördert eine inklusive Kultur und bietet zahlreiche Ressourcen zur beruflichen Weiterentwicklung. Wenn Sie leidenschaftlich an Cloud-Computing interessiert sind, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Erfahrung in der technischen Ingenieurarbeit und Kundenberatung.
• Erforderliche Sprachkenntnisse: Deutsch (C1-Zertifikat).

Aufgaben

• Beratung von Kunden bei der Nutzung von AWS-Diensten und -Produkten.
• Entwicklung von Lösungen und technischem Support für Kunden.

Kenntnisse

Technische Ingenieurfahrung

Kundenorientierung

Problemlösungsfähigkeiten

Architekturberatung

Deutsche Sprache (C1)

Ausbildung

Bachelorabschluss oder gleichwertig

Tools

AWS Dienste

Cloud-Technologien

DevOps

Jobbeschreibung

Job ID: 2906182 | AWS EMEA SARL (Germany Branch) - H13

At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.

*The Role*

As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

Key job responsibilities

1. You’ll build solutions, provide technical guidance and advocate for the customer
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
3. Develop trusting relationships with customers, understanding their business needs and technical challenges
4. Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
5. Consult with a range of partners from developers through to C-suite executives
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
8. Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
9. Solve a variety of problems across different customers as they migrate their workloads to the cloud
10. Uplift customer capabilities by running workshops, brown bag sessions, etc.

About the team

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- Experience in technical engineering
- Bachelor's degree or equivalent
- Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- German proficiency required (C1 certification mandatory)

PREFERRED QUALIFICATIONS

- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.