Technical Account Manager, ES - EMEA-ISV

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Key job responsibilities

1. You’ll build solutions, provide technical guidance and advocate for the customer
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
3. Develop trusting relationships with customers, understanding their business needs and technical challenges
4. Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
5. Consult with a range of partners from developers through to C-suite executives
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
8. Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
9. Solve a variety of problems across different customers as they migrate their workloads to the cloud
10. Uplift customer capabilities by running workshops, brown bag sessions, etc.
11. Speaking with customers in German on a daily basis (advanced/C1 German language required)

A day in the life

Meet our Technical Account Managers:

• Daniel - Account Manager - Start-ups
• Kejia - Technical Account Manager
• Nataliya - Technical Account Manager

About the team

Our team works with ISV (Independent Software Vendors) in Central Europe. Many of our clients operate globally and use the newest technologies.

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience in technical engineering
• Bachelor's degree
• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

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