Technical Account Manager

AutoStore System; Ulm; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Technical Account Manager, where you'll play a crucial role in ensuring customer satisfaction through successful implementation and support. This innovative firm values collaboration and offers a dynamic work environment focused on building strong partner relationships. You will engage with various departments, deliver training, and monitor performance to ensure optimal product utilization. With a commitment to creating a diverse and inclusive culture, this position promises opportunities for professional growth and the chance to make a significant impact in a rapidly evolving industry. If you're passionate about technology and customer success, this role is perfect for you.

Leistungen

Collaborative and Inclusive Culture

Creative and Safe Workplace

International and Supportive Environment

Qualifikationen

• Experience in mechanical/electrical installation and specification.
• Strong analytical skills and attention to detail required.

Aufgaben

• Ensure TAM cases are resolved within targets and partner KPIs are achieved.
• Establish and maintain trusted relationships with key stakeholders.

Kenntnisse

Mechanical/Electrical Installation

Customer Centric Approach

Analytical Skills

Communication Skills

Ability to Work Under Pressure

Proactive Approach

Ausbildung

College or University Educated in a Relevant Field

Tools

Analytical Tools for KPI Tracking

Case Tracking Tools

Jobbeschreibung

AutoStore holds a simple yet powerful vision: to store and move things for everyone everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever with minimal environmental impact. That's how we help brands exceed customer expectations.

We have more than 1600 systems in nearly 60 countries and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry's most complex needs. With AutoStore, brands gain speed, efficiency, and improved workplaces. And much more floor space.

AutoStore moving things forward.

THE ROLE:

As a Technical Account Manager (TAM), you will be part of the Technical Account Manager team responsible for ensuring the successful implementation, adoption, and ongoing satisfaction of our Customers through AutoStore's Partner Network. This role requires a seasoned professional with a highly technical background and a focus on building and maintaining strong Partner relationships.

RESPONSIBILITIES:

1. Ensure your TAM cases are responded to and resolved within targets set.
2. Ensure your partner KPIs are achieved.
3. Attend periodic Partner Service Review Meetings with management.
4. Create knowledge articles.
5. Run monthly TAM meetings with your partners.
6. Actively monitor onsite performance and inform partners about appropriate actions.
7. Travel onsite to assist partners with high-level technical issues.
8. Establish and maintain a trusted relationship with key stakeholders internally and externally.
9. Work closely with Sales Teams, R&D, and other departments to ensure Service and Support readiness and provide feedback from the department.
10. Engage in training delivery in line with The AutoStore Academy.
11. Proactively review Partners Issues and Maintenance to ensure a high standard of product utilization and low level of incidents.
12. Follow HSE standards at all times and keep up to date with revisions.

SKILLS:

1. Experience or understanding of mechanical/electrical onsite installation and specification.
2. Customer and Partner Centric Approach.
3. Analytical approach and attention to detail.
4. Understanding of core AutoStore Technology and Products.
5. Excellent communication skills both verbal and written.
6. Ability to work under pressure and to deadlines.
7. Proactive and Preventative approach.
8. Able to travel to AutoStore or Partner/Customer locations as necessary.

QUALIFICATIONS:

1. Able to demonstrate best practice thinking and expertise.
2. ITILv4 or familiarity with similar process methodologies.
3. Ideally College or University Educated in a relevant field.
4. Knowledge of Analytical Tools for KPI Tracking.
5. Knowledge of Case Tracking Tools.
6. Advanced German and English communication skills required.

WE OFFER:

1. A Collaborative and Inclusive Culture where we celebrate and value everyone's contributions, encouraging diverse perspectives in decision-making.
2. Have a Creative and Safe Workplace by joining a company experiencing rapid growth with the stability of being Norway's first unicorn listed on the Oslo Stock Exchange.
3. International and Supportive Environment within a Norwegian multinational that values collaboration and innovation.

Application deadline: April 15, 2025. Please note that we review applications continuously; if this opportunity excites you, we encourage you to apply as early as possible! Resumes must be submitted in English. All inquiries are treated confidentially.

AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.

Required Experience:

Manager

Key Skills:

Business Development, Cement Plant, Business Support, Data Analysis, ASP