Technical Account Manager

Miro Group; München; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

Miro Group is seeking a Technical Account Manager to partner with Enterprise customers and maximize the business value of their Miro investment. The role involves guiding clients through workflow optimization and driving AI-powered platform adoption. Candidates should have extensive experience in technical account management or consulting in enterprise SaaS environments and possess a strong technical fluency.

Leistungen

Competitive equity package

Health insurance

Lunch and snacks provided

Wellbeing benefits

Annual development allowance

Qualifikationen

• 5+ years in consulting, technical account management, or enterprise SaaS roles.
• Strong technical fluency with familiarity in APIs and enterprise IT ecosystems.
• Expertise in leading workflow optimization and platform adoption initiatives.

Aufgaben

• Guide Enterprise customers through workflow optimization and drive adoption of Miro's platform.
• Collaborate with Customer Success Managers to showcase progress during Quarterly Business Reviews.
• Provide robust adoption reporting to influence customer strategy and reinforce value.

Kenntnisse

Consulting

Technical Account Management

Change Management

Platform Analytics

Workflow Optimization

Technical Fluency

Jobbeschreibung

• You have been in your role at Miro for at least 6 months or longer
• You received "Meeting Expectations" or higher on your last performance review
• You are not currently on a PIP

Role Title: Technical Account Manager
Role Level: 7
Hiring Manager: Emily Van Houdt
Assigned Recruiter: Andrea Rocha Pitta
Internal teams/roles that may match hiring requirements:
Open to international applications?:
Please apply by:

About the Team

The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.

About the Role

We are seeking aTechnical Account Manager (TAM)to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as afractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership.

TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers.

What you’ll do

Workflow Optimization:

• Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
• Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
• Provide guidance on embedding Miro into the customer’s existing systems and ways of working
• Monitor platform health, engagement, usage patterns, and feature adoption
• Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
• Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms

Change Management & Scaling:

• Equip internal champions with strategies to scale adoption across departments, regions, and teams
• Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
• Navigate organizational change to help Miro become a strategic pillar in innovation initiatives

Strategic Alignment & Continuous Improvement:

• Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
• You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
• Provide adoption reporting and business outcome analytics to inform ongoing strategy

What you’ll need

• 5+ years inconsulting,technical account management,technicalcustomer success, or similar roles inenterprise SaaS
• Strong technical fluency: familiarity withAPIs,integrations, and enterprise IT ecosystems
• Proven ability to leadworkflow optimization,platform adoption, andchange management initiatives
• Expertise inplatform analytics to drive data-informed decisions and continuous improvement
• Skilled at facilitating executive-level discussions and cross-functional workshops
• Familiarity withcollaboration toolingandproduct/service development workflows is a plus
• Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
• Willing to travel to customer sites up to 25%

What's in it for you

• Competitive equity package
• Health insurance for you and your family
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

02. Hiring Manager

The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

03. Skill Assesment

An interactive presentation to see your skills in action, based around a particular case study or business problem.

04. Meet the Team

Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.