Technical Account Manager

ZKM Consulting; Köln; Remote; EUR 90.000 - 125.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Technical Account Manager to enhance client relationships and drive product adoption in the network security sector. This role emphasizes technical guidance and collaboration across functions to maximize customer value. If you have a passion for technology and a knack for helping clients succeed, this fully remote position offers a unique opportunity to make a significant impact. Join a team where your expertise in network security can shine and help clients fully leverage their investments.

Qualifikationen

• Experience in network security and customer-facing roles.
• Strong technical knowledge of firewalls and networking.

Aufgaben

• Drive product adoption and ensure client value.
• Support customers through deployment and post-sales issues.
• Collaborate with product and sales teams for better adoption.

Kenntnisse

Network Security

Customer Success Management

Technical Account Management

Firewall Technologies

Client Relationship Building

Tools

Checkpoint

Fortinet

Jobbeschreibung

Location : Germany (Fully Remote) must be located in Germany

Salary : Up to €125,000 OTE (80 / 20 split)

Field : Network Security / Post-Sales / Customer Success

We’re hiring a Technical Account Manager for one of our clients in the network security field.

If you’re a German-speaking network security pro who loves helping clients get the absolute most out of their tech, this one’s for you.

You’ll work hand-in-hand with enterprise customers post-sale, making sure they actually use the product to its full potential. It’s a mix of tech guidance, relationship building, and adoption strategy—with plenty of cross-functional collaboration thrown in.

What you’ll do

• Drive product adoption, usage, and client value
• Support customers through deployment & post-sales tech issues
• Act as the technical go-to—firewalls, networking, automation scripts, the lot
• Collaborate with product, R&D, and sales to make adoption stick
• Some travel to attend client on-site QBRs

What you bring

• Experience with firewalls technologies (Checkpoint, Fortinet etc.)
• Customer-facing experience—ideally in a tech advisory, CSM or TAM role

Want to work remotely, in a role where your technical know-how really matters to the customer experience?