Technical Account Manager

SoSafe; Köln; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen im Bereich Cybersecurity sucht einen Technical Account Manager, der die Verantwortung für die Implementierung und den Erfolg der Lösungen bei Kunden übernimmt. In dieser spannenden Rolle arbeiten Sie eng mit verschiedenen Teams zusammen, um sicherzustellen, dass technische Lösungen den sich entwickelnden Geschäftsanforderungen entsprechen. Sie werden Teil eines dynamischen und unterstützenden Teams, das sich der Verbesserung der digitalen Sicherheit verschrieben hat. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie, einen echten Unterschied zu machen.

Leistungen

Flexible Arbeitszeiten

33 Urlaubstage

Öffentliche Verkehrsmittel Zuschuss

Hundfreundliches Büro

Unternehmensrente

Corporate Rabatte

Referral Bonus

Lern- und Entwicklungskosten

Jährlicher Firmenausflug

Fitness First

Qualifikationen

• Erfahrung in einer kundenorientierten technischen Rolle, z.B. Implementation Manager.
• Starke technische Problemlösungsfähigkeiten und Projektmanagement-Erfahrung.

Aufgaben

• Orchestrierung von Unternehmensimplementierungen und maßgeschneiderte Schulungen.
• Proaktive Beratung und Unterstützung während des gesamten Kundenlebenszyklus.

Kenntnisse

Technische Problemlösungsfähigkeiten

Kundenorientierung

Projekmanagement

Technische Kommunikation

Teamarbeit

SaaS Erfahrung

Deutsch und Englisch

Jobbeschreibung

Technical Account Manager

About Us

We at SoSafe have ambition, which is to be the leading cyber security provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training on cyber security and data protection. Cybercrime is predicted to cost the world $10.5 Trillion annually by 2025 - we invite you to be part of the solution.

Your Mission

1. Orchestrate enterprise-level implementations, providing tailored training and seamlessly integrating our solutions into customers’ environments.
2. Act as a proactive, trusted advisor throughout the entire customer lifecycle, continuously aligning technical solutions with evolving business goals to ensure lasting value.
3. Collaborate with cross-functional teams (Sales, Product, Engineering, Customer Success Management, Support) to align priorities, foster proactive coordination, and drive strategic, long-term success.
4. Anticipate and mitigate technical issues before they escalate, swiftly resolving high-priority issues and preventing future challenges.
5. Continuously gather and relay customer feedback internally, quantifying the impact of development needs to enable data-driven product enhancements and maintaining transparent reporting for ongoing optimization.

Your Profile

1. Proven experience in a customer-facing technical role (e.g., Implementation Manager, Technical Customer Success Manager, or similar).
2. Strong technical troubleshooting abilities, with a history of managing complex customer projects.
3. Skilled at translating intricate technical details into clear, actionable guidance.
4. Experience in a SaaS environment, eager to deepen your knowledge as technologies evolve.
5. Adept at managing multiple internal and external stakeholders across diverse customers and projects.
6. Excellent written and spoken German and English skills (additional language skills are a plus).
7. Customer-focused and driven by the desire to help clients achieve their objectives.
8. A true team player who thrives in a dynamic setting where everyone learns from one another.

Why Us?

At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a dynamic and supportive team and environment committed to your professional growth.

What we offer:

1. Work-Life Balance:
   • Flexible hours
   • 33 vacation days
   • Daycare Support
2. Mobility Support:
   • Public Transport Subsidy
   • Swapfiets
   • EuroRad
   • Free Parking at HQ
3. Work Environment:
   • State-of-the-art tech
   • Annual company off-site
   • Networking events
   • Dog Friendly HQ
4. Healthcare:
   • OpenUp
   • Fitness First
5. Other Perks:
   • Company Pension Scheme
   • Corporate Discounts
   • Referral Bonus
   • Learning & Development Allowance