Technical Account Manager

Variance; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology company in Germany is seeking a skilled Technical Account Manager (TAM) to enhance customer success. The role focuses on helping enterprise customers maximize their use of AI through expert support and guidance. The ideal candidate will bridge technical teams and the AI platform, ensuring successful adoption and resolution of challenges. Join us to make a significant impact on fraud prevention and customer satisfaction.

Qualifikationen

• Highly skilled and customer-centric Technical Account Manager (TAM) to join our foundational Customer Success team.
• Experience working with enterprise customers and technical teams to drive adoption and maximize value.

Aufgaben

• Ensure enterprise customers maximize value through expert guidance.
• Serve as a bridge between AI platform and technical teams.
• Translate technical challenges into actionable solutions.

Kenntnisse

Customer-centric approach

Technical problem solving

Communication skills

Jobbeschreibung

Overview

At Variance, we use disruptive technologies to solve some of the digital age's oldest and most complex problems with safe and effective AI. Our mission is to help fraud and Trust & Safety teams spend less time on repetitive manual reviews and more time on what matters most. We're rapidly growing and already serve some of the largest and fastest-growing social media and online service platforms.

We’re seeking a highly skilled and customer-centric Technical Account Manager (TAM) to join our foundational Customer Success team. You’ll be instrumental in ensuring our enterprise and technically sophisticated customers maximize the value of Variance through expert guidance and support. You’ll be the critical bridge between our cutting-edge AI platform and our customers’ technical teams, driving adoption, resolving complex issues, and enabling their long-term success.

This is a unique opportunity to contribute directly to our mission by translating complex technical challenges into actionable solutions that fight fraud and abuse.

Responsibilities

• Be instrumental in ensuring our enterprise and technically sophisticated customers maximize the value of Variance through expert guidance and support.
• Serve as the critical bridge between our cutting-edge AI platform and our customers’ technical teams, driving adoption, resolving complex issues, and enabling their long-term success.
• Translate complex technical challenges into actionable solutions that fight fraud and abuse.

Qualifications

• Highly skilled and customer-centric Technical Account Manager (TAM) to join our foundational Customer Success team.
• Experience working with enterprise customers and technical teams to drive adoption and maximize value.