Technical Account Manager

ZKM Consulting; Frankfurt; Remote; EUR 100.000 - 125.000; Vollzeit

Zusammenfassung

An innovative consulting firm is seeking a Technical Account Manager specializing in network security. This fully remote role is perfect for a German-speaking professional who thrives on helping clients maximize their technology investments. You will engage with enterprise customers post-sale, ensuring they derive maximum value from their products. Your responsibilities will include driving product adoption, resolving technical issues, and collaborating across teams to enhance customer experience. If you are passionate about technology and customer success, this opportunity offers a dynamic environment where your expertise will shine.

Qualifikationen

• German-speaking professional with experience in network security.
• Customer-facing experience in tech advisory or similar roles.

Aufgaben

• Drive product adoption and ensure client value.
• Support customers with deployment and post-sales tech issues.
• Collaborate with product and sales teams for effective adoption.

Kenntnisse

Network Security

Customer Success Management

Technical Advisory

Firewalls (Checkpoint, Fortinet)

Automation Scripts

Jobbeschreibung

Location : Germany (Fully Remote) must be located in Germany

Salary : Up to €125,000 OTE (80 / 20 split)

Field : Network Security / Post-Sales / Customer Success

We’re hiring a Technical Account Manager for one of our clients in the network security field.

If you’re a German-speaking network security pro who loves helping clients get the absolute most out of their tech, this one’s for you.

You’ll work hand-in-hand with enterprise customers post-sale, making sure they actually use the product to its full potential. It’s a mix of tech guidance, relationship building, and adoption strategy—with plenty of cross-functional collaboration thrown in.

What you’ll do

• Drive product adoption, usage, and client value
• Support customers through deployment & post-sales tech issues
• Act as the technical go-to—firewalls, networking, automation scripts, the lot
• Collaborate with product, R&D, and sales to make adoption stick
• Some travel to attend client on-site QBRs

What you bring

• Experience with firewalls technologies (Checkpoint, Fortinet etc.)
• Customer-facing experience—ideally in a tech advisory, CSM or TAM role

Want to work remotely, in a role where your technical know-how really matters to the customer experience?