Technical Account Manager

Osmii; Berlin; Remote; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Technical Account Manager to join their dynamic team in Berlin. In this pivotal role, you will engage with clients to provide product demonstrations and ensure they derive maximum value from their investment. This position is perfect for individuals with a background in customer success or technical support, especially within the hospitality or retail sectors. You will play a crucial role in enhancing customer satisfaction and fostering long-term relationships, all while working with a global leader in ecommerce technology. If you're passionate about customer success and thrive in a fast-paced environment, this is the opportunity for you.

Qualifikationen

• 1-3 years experience in a technical customer-facing role.
• Experience in customer success or presales is a plus.

Aufgaben

• Provide demos of the platform and product to clients.
• Build strong relationships by understanding client needs.
• Monitor customer satisfaction and take proactive actions.

Kenntnisse

Effective Communication

Presentation Skills

Data Analysis

Project Management

Customer Success

Jobbeschreibung

Technical Account Manager / Senior Enterprise Customer Success Specialist

Technical account manager (mainly remote) - you will support customers with Demos and Product education. It will also suit anyone working in customer success for a product vendor already. This is not "sales".

Our client is a Global Ecommerce Technology Vendor. They have office across the US, APAC and Europe. Are we looking for 2 new hires in the Berlin office.

You must speak good English and fluent German and you will have 1-3 years experience working in a technical customer facing role - software support role OR customer success, OR Presales - any background working or knowing of the Hospitality / retail sector a bonus.

This is an mid level role to get into a Global Software Vendor - as Technical Account Manager you will have a key strategic role interacting with new customers.

You will be responsible for providing market leading service and will ensure that our clients receive maximum value from their investment during and after their onboarding.

Key Responsibilities

• Providing a Demo of the platform and product
• Building strong credible relationships with our clients by understanding their needs and supporting them
• Analysing and monitoring customer data to draw insights and optimisations
• Actively organising and managing operational and strategic business reviews with your customers
• Monitoring and measuring customer satisfaction and taking proactive action to remedy any concerns

Skills and Experience

• Capability to communicate effectively across a range of methods including excellent presentation skills
• Ability to digest data and relay it to customers in a clear and concise way
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Ideally past customer success experience for a technology vendor OR experience working in Front office Retail / Hospitality sector.