Technical Account Manager

Claroty; Berlin; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Claroty is seeking a Technical Account Manager to serve as a strategic technical partner for our enterprise customers, ensuring deployment, adoption, and value realization from the Claroty platform. You will bridge customers and internal teams, driving technical alignment and long-term relationship success.

This role requires 5+ years in relevant roles and fluency in English and German, with travel up to 30% for on-site engagements and workshops as needed.

Qualifikationen

• 5+ years in Professional Services, TAM, Network Engineering, or similar roles.
• Fluent English and German, written and spoken.
• Strong networking knowledge including TCP/IP, DNS, DHCP, routing, switching.

Aufgaben

• Plan, design, deploy, and configure Claroty solutions to meet objectives and value.
• Serve as primary technical point of contact for customers.
• Provide ongoing technical guidance, architecture recommendations, and optimization.
• Identify risks and opportunities across customer environments.
• Translate feedback into actionable recommendations for Product/Engineering/CS.
• Develop technical artifacts, playbooks, and best practices.
• Support escalations with Support and R&D.
• Drive executive-level technical conversations and roadmaps.
• Travel up to 30% for on-site engagements.

Kenntnisse

English proficiency

German proficiency

Customer-facing communication

Presentation skills

Travel readiness

Tools

CCNA

CCNP

Jobbeschreibung

We’re growing and looking to hire a Technical Account Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast‑growing, award‑winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.

About The Role

As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long‑term relationship success. This is a high‑impact, customer‑facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.

Responsibilities

• Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value.
• Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices.
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
• Proactively identify risks, gaps, and opportunities for improvement across customer environments.
• Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
• Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
• Support escalations and complex technical scenarios in partnership with Support and R&D teams.
• Drive executive‑level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives.
• Travel up to 30% to support on‑site engagements, workshops, and strategic meetings.

Requirements

• 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer‑facing technical roles.
• Full professional proficiency in English and German (written and spoken) is a must.
• Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial.
• Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.
• Experience with Operational Technology (OT) environments and industrial networks – a strong advantage.
• Solid understanding of cybersecurity principles and secure network architecture.
• CCNA and/or CCNP certification is a strong plus.
• Strong communication and presentation skills with the ability to engage both technical and executive stakeholders.
• Customer‑centric mindset with the ability to build trusted, long‑term partnerships.
• Willingness to travel up to 30%.

About Claroty

Claroty empowers organizations to protect the mission‑critical infrastructure that underpins modern life. The AI‑powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber‑physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance—whether in the cloud with Claroty xDome or on‑premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia‑Pacific, and Latin America.

The expected base salary range for this role is 90‑120K Euro per year, determined by objective criteria including skills, qualifications, and experience level. This range represents base salary only and does not include variable compensation components such as equity or bonuses. Details regarding the broader total rewards package will be shared prior to interviews.

Claroty is an equal‑opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

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