Senior Technical Account Manager – OT Cybersecurity

Salt; Deutschland; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Equity package

Job summary

Salt is seeking a Senior Technical Account Manager specializing in OT cybersecurity to serve enterprise customers across Europe. This remote role blends deep OT/ICS expertise with strategic account management, technical advisory and ongoing customer engagement.

You will lead technical workshops, guide onboarding and platform adoption, troubleshoot complex issues, and collaborate with Sales and Customer Success to ensure exceptional customer outcomes while traveling up to 30% across Europe.

Qualifications

• Strong background in OT/ICS cybersecurity and industrial environments.
• Experience supporting large enterprise customers in utilities, energy, manufacturing or critical infrastructure.
• Ability to translate complex OT concepts into practical customer outcomes.
• Willingness to travel across Europe up to ~30%.

Responsibilities

• Act as the primary technical contact for enterprise customers in Europe.
• Provide technical guidance on OT/ICS security and architecture improvements.
• Lead onboarding, platform adoption and ongoing optimization.
• Deliver technical workshops and executive reviews with customers.
• Coordinate with internal engineering and support to resolve issues.

Skills

OT cybersecurity

ICS security

Enterprise customer experience

Stakeholder management

Tools

SCADA

Industrial networks

OT security platforms

Job description

Senior Technical Account Manager – OT Cybersecurity

Location: Remote – UK or Germany

Travel: Approximately 30% across Europe

Industry: Industrial Cybersecurity | OT Security | Critical Infrastructure

We're working with an established US-headquartered cybersecurity software business that specialises in protecting some of the world's most critical industrial environments.

Their technology helps organisations across energy, utilities, manufacturing and critical infrastructure secure their Operational Technology (OT) and Industrial Control Systems (ICS) against increasingly sophisticated cyber threats.

As the business continues to expand across Europe, they're looking for a Senior Technical Account Manager to act as a trusted technical advisor to enterprise customers across the region.

This is a highly technical, customer-facing position, combining OT cybersecurity expertise with strategic account management, technical advisory and ongoing customer engagement.

The Role

• Act as the primary technical point of contact for a portfolio of enterprise customers across Europe.
• Build strong relationships with cybersecurity, engineering and operational technology teams.
• Provide technical guidance on OT/ICS security, helping customers strengthen their cybersecurity posture.
• Support customer onboarding, platform adoption and ongoing optimisation.
• Deliver technical workshops, customer reviews and best-practice recommendations.
• Troubleshoot complex technical challenges, coordinating with internal engineering and support teams where required.
• Help customers maximise the value of their cybersecurity investment and develop long-term security strategies.
• Work collaboratively with Sales, Customer Success and technical teams to ensure an excellent customer experience.

What We're Looking For

• Strong technical background in OT/ICS cybersecurity, industrial networking or industrial control systems.
• Experience working with technologies such as SCADA, industrial networks, OT security platforms or network security.
• Previous experience in Technical Account Management, Professional Services, Technical Consulting, Customer Success Engineering or Solutions Engineering.
• Experience supporting enterprise customers in industrial sectors such as energy, utilities, manufacturing or critical infrastructure.
• Confidence delivering technical workshops, troubleshooting complex issues and engaging senior technical stakeholders.
• Strong communication skills and the ability to translate complex technical concepts into practical customer outcomes.
• Based in the UK or Germany, with flexibility to travel across Europe.
• Experience with OT cybersecurity vendors such as Claroty, Nozomi Networks, Forescout, Armis, Tenable or similar technologies would be particularly relevant.

Why Consider This Opportunity?

• Join a specialist cybersecurity business focused on protecting critical industrial infrastructure.
• Work directly with major enterprise customers across Europe.
• Develop your expertise in one of the most important and rapidly evolving areas of cybersecurity.
• Take ownership of strategic technical customer relationships rather than focusing purely on presales.
• Remote working from the UK or Germany, alongside an equity package.