Techn. Angestellte / r (Gebäude- & Anlageninstandh.)

U.S. Army Europe and Africa; Wiesbaden; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Eine internationale Organisation sucht eine(n) Technische(n) Angestellte(n) in Wiesbaden, Deutschland. Die Rolle umfasst die Verwaltung von Kundenanfragen und Arbeitsaufforderungen sowie die Kommunikation mit verschiedenen Abteilungen. Bewerber sollten über mehrsprachige Fähigkeiten in Englisch und Deutsch verfügen, Erfahrung im Bereich Kundenservice haben und die Fähigkeit zur Bearbeitung technischer Anfragen mitbringen. Flexible Arbeitszeiten und umfangreiche Sozialleistungen werden angeboten.

Leistungen

30 Tage Jahresurlaub

Verschiedene soziale Vorteile wie Altersvorsorge

Gesundheitsförderung und Fitnessprogramme

Qualifikationen

• Mindestens 2 Jahre relevante Erfahrung für E&T Level I.
• Erfahrungen in relevanten Projekten im DPW-Bereich.
• Fähigkeit zur Verwaltung von Kundenanfragen.

Aufgaben

• Hauptansprechpartner für alle Projekte im DPW.
• Entgegennahme von Kundenanfragen und Verwaltung von Arbeitsanforderungen.
• Erstellung von Berichten und Statistiken über Arbeitsaufträge.

Kenntnisse

English Language Proficiency Level C1

German Language Proficiency Level C2

Office automation skills

Jobbeschreibung

Techn. Angestellte / r (Gebäude- & Anlageninstandh.)

Wiesbaden , Germany

Ausschreibungsbereich

WHO MAY APPLY :

Current INTERNAL Local National Employees throughout Germany.

This covers all current Local National employees of the U.S. Forces in Germany, including U.S. Air Force and AAFES-Europe within Germany

Hauptaufgaben

Serves as the main Point of contact for all projects within the DPW. Receives requests directly from the Customer Service Representative. Ensures accuracy of Customer, facility, job, and job costing information entered. Determines Customers' priorities for their Work Requests, Emergency / Demand Maintenance Orders, Standing Operations Orders and PM Order's priorities from established criteria. Forwards Work Requests to various Sections within the Branch's or Division's such as Material Coordinator or Estimating & Engineering Division for further action / coordination. Approves and forwards Emergency and routine Demand Maintenance Orders to the appropriate shops. Enters and ensures the status of work is keep current in GFEBS, Management Systems and C-Project's through screening, planning, while coordinating with other DPW Division's, as necessary throughout the life of the Work Order. Monitors Demand Maintenance Order, Standing Operation Orders and PM Orders Backlog per Shop each week and coordinates material status with Material Coordinator to reduce the backlog loses out completed Demand Maintenance Orders. Generates recurring reports and compiles information from data resident in GFEBS or Management Systems regarding Work Order's, Demand Maintenance Orders, Standing Operation Orders and PM Orders statistics, such as number of requests generated, active, Canceled, Completed, etc. Maintains the GFEBS Customer Service Module, Management Systems and C-Project's, keeping the Status Codes and Customer Service System Tables customer information current. Purges completed and canceled requests from the system. Uses alternate work documentation methods, such as GFEBS, to maintain services if the primary system fails. Initiates action to closed-out Master Job Folders upon completion of the work. Receives inquiries and provides information about the services available through the DPW and the DPW procedures for requesting and obtaining them. Receives, researches, and provides answers to customer questions about their project / work and its status. Coordinates with other DPW Divisions and Sections to acquire Customer information by using the primary information system. Makes an appointment with Customers for Work Order, Emergency / Demand Maintenance Order's Standing Operation Order's and PM Order's visits to minimize disruption of normal operations and reduce inconvenience to the Customer. Advises Customers of work requirements which may negatively impact them, such as planned utility outages, equipment shutdowns, traffic detours, work delays, other schedule changes, etc. Maintains separate customer query and customer complaint logs. The Customer query log is used to keep statistics on the total number of Work Order's, Emergency / Demand Maintenance Order's Standing Operation Order's and PM Order's status calls received. The Customer complaint log records information on Customer complaints and the resolution of the complaint. Receives, validates, investigates, and resolves customer complaints. Receives customer complaints in person, over the telephone, via e‑mail, and in writing. Contacts shops and other DPW areas to validate and identify the cause of the complaint and coordinates the complaint resolution with the shop supervisor or other supervisors to the customer's satisfaction. Follows up with the shop, other DPW staff, and the customer to ensure the complaint is adequately resolved. Develops and updates Customer related informational material, such as Customer handbooks, pamphlets, newsletters, flyers, and articles for installation publication. Ensures adequate distribution of these materials to all concerned parties through mailings and coordination with other Sections of the DPW, including the Housing Office and Self‑Help Store, as well as installation information distribution points such as Army Community Services. Solicits Customer feedback, both positive and negative, related to DPW provided maintenance and services via the Garrison Customer Comment Cards and forwards to the Business Operation Integration Division (BOID). Investigates and attaches explanatory notes / comments to any negative feedback received.

Performs other duties as assigned.

Qualifikationsanforderungen

Education & Training Levels :

C‑6 :

• E&T Level I : 2 years of creditable experience as defined in A below PLUS 3 years of experience as defined in B below.
• Current employees who do not meet E&T Level I and who are not in the same or similar occupation must have 2 additional years of creditable experience as described in A below.
• E&T Level II : 1 year of creditable experience as defined in A below PLUS 3 years of experience as defined in B below.
• E&T Level III : 2 years of creditable experience as defined in B below.
• E&T Level IV : 1 year of creditable experience as defined in B below.
• E&T Level V : No additional experience required.

C‑6a :

• E&T Level I : 2 years of creditable experience as defined in A below PLUS 4 years of experience as defined in B below.
• E&T Level II : 1 year of creditable experience as defined in A below PLUS 4 years of experience as defined in B below.
• E&T Level III : 3 years of creditable experience as defined in B below.
• E&T Level IV : 2 years of creditable experience as defined in B below.
• E&T Level V : 1 year of creditable experience as defined in B below.

Office automation skills required.

Applicant must be in the possession of a valid driver's license class B.

English Language Proficiency Level C1 and German Language Proficiency Level C2 required.

Description of the Language Levels :

Auswahlkriterien auswählen

Beschäftigungsbedingungen

Position may be filled at the C‑06 or at the full performance level, C‑6A. Incumbent may be non‑competitively promoted to the next higher or full performance level in accordance with regulatory requirements, upon completion of required training, and recommendation of supervisor.

We offer :

• a global employer who stands for cultural diversity and equal opportunities
• employment in an international environment with a welcoming atmosphere
• high level of job security and attractive pay under German tariff agreements (CTA II; Protection Agreement) including, but not limited to, the following tariff entitlements :
• 30 days of annual leave; 36 days for severely handicapped employees (Additional time‑off on 24 & 31 December per tariff agreement)
• vacation and Christmas pay (total of 13 monthly salaries)
• various additional social benefits (e.g., employer pension scheme through Allianz group insurance; property accrual payments)
• usually, time off on 8‑9 U.S. holidays due to work hour redistribution (Governed by shop agreement)
• employer‑specific programs for flexible work schedules; situational mobile work; length‑of‑service / performance awards
• health promotion and fitness programs, including free use of employer‑run Fitness centers