Tech Support (Fluent in German) (Position located in Berlin, Germany)

KnowBe4, Inc.; Berlin; Vor Ort; EUR 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Monthly sales bonuses

Employee referral bonuses

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Adoption assistance

Zusammenfassung

KnowBe4, Inc. in Berlin, Germany is seeking a Core Support Technician fluent in German to be the first line of contact for customer inquiries. You will troubleshoot KnowBe4 products, resolve tickets, and collaborate with Product and CSM teams.

The role emphasizes strong technical and time-management skills, excellent communication, and the ability to document issues and contribute to product improvements. On-site position with company bonuses and benefits.

Qualifikationen

• 1+ year of IT support experience, preferably in security-related products.
• Fluent in German with strong verbal and written communication.
• Familiarity with firewall and email protocols preferred.
• Excellent time management and organization.
• Proactive problem solving and documentation skills.

Aufgaben

• Assist in the implementation and configuration of KnowBe4 products for customers.
• Collaborate with Product team by providing customer feedback.
• Communicate with customers to gather details and define issues.
• Work with CSM team to resolve issues quickly.
• Investigate and document technical issues.
• Manage ticketing queue and ensure timely resolution.
• Apply troubleshooting to customer product issues.
• Conduct technical walkthroughs and webinars of KnowBe4's products.
• Answer incoming calls and resolve product-related questions.

Kenntnisse

Fluent German

Time management

Troubleshooting

Customer service

Communication

Teamwork

Jobbeschreibung

Tech Support (Fluent in German) (Position located in Berlin, Germany)

Berlin, Germany

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Core Support Technician is the first line of contact for customer support, responsible for resolving a wide range of product-related issues and inquiries. This role focuses on providing excellent customer service, troubleshooting KnowBe4 products, and ensuring timely resolution of support tickets. The ideal candidate combines strong technical and time management skills with effective communication abilities to assist customers, collaborate with internal teams, and contribute to overall product improvement.

Responsibilities:

• Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments
• Collaborate with Product team by providing customer feedback for product enhancement
• Communicate directly with customers to gather details as needed to fully define issues or requests
• Work with CSM team to swiftly resolve customer issues
• Investigate and document technical issues
• Manage ticketing queue, ensuring timely resolution of reports and requests
• Apply troubleshooting skills to assist customers with product-related issues
• Conduct technical walkthroughs and webinars of KnowBe4's products
• Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Minimum Qualifications:

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Familiarity with firewall and email protocols is preferred
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision
• Fluent in German

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.