Teammanager Customer Service SME (gn) Vollzeit/Teilzeit

DKV Euro Service; Ratingen; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen für Zahlungslösungen in Ratingen sucht einen Teammanager im Kundenservice (gn) in Vollzeit/Teilzeit. Dieser wird für die Führung und Entwicklung eines Teams verantwortlich sein und Verantwortlichkeiten wie KPI-Management und Prozessoptimierung übernehmen. Ideale Kandidaten haben mehrjährige Erfahrungen im Kundenservice und B2B-Vertrieb sowie Führungskompetenz. Es wird eine agile Denkweise und Teamfähigkeit geschätzt.

Leistungen

Gesundheitsmanagement

Familienfreundliche Arbeitsmodelle

Flexibles Arbeiten

Moderne Lernumgebungen

Unterstützung beim Leasing von eBikes

Qualifikationen

• Mindestens 2 Jahre Führungserfahrung in einer kundenorientierten Position.
• Erfahrung im Kundenservice oder Vertrieb im B2B-Bereich.
• Fähigkeit, Teams zu motivieren und zu entwickeln.

Aufgaben

• Leitung eines Kundenserviceteams mit KPI-Management.
• Umsetzung von Kundenanfragen mit einem Fokus auf Qualität.
• Optimierung der Teamprozesse und Strukturen.

Kenntnisse

Kundenservice

Vertrieb

Führungskompetenz

Analytisches Denken

Agile Denkweise

Motivation und Coaching

Tools

Dynamics CRM

Salesforce

Zendesk

Genesys PureCloud

Jobbeschreibung

Teammanager Customer Service SME (gn) Vollzeit/Teilzeit

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

• You have several years of professional experience in customer service, sales, account management or another efficiency-optimised area with a strong customer focus, ideally in the B2B segment.
• With 2+ years of leadership experience in a comparable customer-facing position, you know how to motivate, coach and develop customer-oriented teams.
• Managing a customer service team with key figures such as NPS, CSAT, ASA etc. is routine for you.
• You are very familiar with state-of-the-art customer service systems such as Dynamics CRM, Salesforce, Zendesk or Genesys PureCloud.
• 'Leading by example' means more than words for you - you can also get involved in operations if necessary.
• You are characterised by an agile mindset, preferring quick action and optimisation over excessive analysis and planning.
• Constantly questioning the status quo is your way of thinking, not just a management method.
• Being part of a growth company inspires you. Establishing new structures and scrutinising processes motivates you.
• Analytical thinking and the ability to communicate complex processes clearly are your strengths.
• You have a perfect command of German and a solid command of English, as we are an international customer service community.

What makes you stand out

• You have several years of professional experience in customer service, sales, account management or a similar efficiency-optimised area with a strong customer focus, ideally in the B2B segment.
• With 2+ years of leadership experience in a comparable customer-facing role, you can motivate, coach, and develop teams.
• Managing a customer service team with KPIs like NPS, CSAT, ASA is routine for you.
• You are very familiar with customer service systems such as Dynamics CRM, Salesforce, Zendesk, or Genesys PureCloud.
• 'Leading by example' means more than words - you are willing to get hands-on operationally.
• You possess an agile mindset, favouring quick action and optimisation.
• Questioning the status quo is part of your thinking process.
• You are motivated by establishing new structures and scrutinising processes in a growing company.
• Analytical thinking and clear communication of complex processes are among your strengths.
• You speak German fluently and have a good command of English.

We look forward to your application and to applicants who enrich our diverse culture! We welcome applicants regardless of age, gender, origin, sexual identity, or orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (minimum 30h/week). We understand the importance of flexible working arrangements and encourage you to discuss your needs during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players — because we are only successful together! #teamofteams

We have been growing for about 90 years by continuously adapting our products and business model to meet changing customer needs, ensuring we stay mobile and ready for future challenges.

We offer comprehensive health management, family-friendly work models, and support leasing eBikes through our partner Jobrad.

We value work-life balance, offering flexible hours and a healthy mix of on-site and remote work.

We support your development with modern learning environments accessible anytime and anywhere.

We are committed to a net-zero future, aiming to reduce our carbon emissions significantly and achieve net-zero greenhouse gases by 2050, validated by the Science Based Targets initiative.

Our awards as a top employer, including Top Employer Germany and Great Place to Work, reflect our commitment to our employees.

If you're curious and ready to join us, we look forward to your application! For questions, contact Sabine Kalthoff at 021025517213.