Teamleader Customer Service (m / f / x) Energy Solutions

jobsintown.de; Darmstadt; Hybrid; EUR 60.000 - 75.000; Vollzeit

Zusammenfassung

Ein führendes Energieunternehmen in Deutschland sucht einen Teamleiter Kundenservice, um ein motiviertes Team zu führen und eine nahtlose Kundenreise sicherzustellen. Zwingende Anforderungen sind fließende Deutsch- und Englischkenntnisse sowie Erfahrung in der Teamführung. Wir bieten ein hybrides Arbeitsmodell mit 30 Tagen Urlaub und vielfältigen Entwicklungsmöglichkeiten.

Leistungen

30 Tage Urlaub

Hybrides Arbeitsmodell

Professionelle Wachstums- und Lernmöglichkeiten

Qualifikationen

• Erfahrung in der Führung und Entwicklung eines Kundenserviceteams.
• Fähigkeit, Einblicke in umsetzbare Strategien zu übersetzen.
• Etwa 3-5 Jahre Erfahrung in einer vergleichbaren Position.

Aufgaben

• Leitung eines Teams von 8 Mitarbeitern.
• Zusammenarbeit mit Verkaufs-, Auftragsmanagement- und Logistikteams.
• Überwachung von Leistungskennzahlen (KPIs) zur Bewertung der Teamleistung.

Kenntnisse

Führungskompetenz

Deutsch (fließend)

Englisch (fließend)

Hohe Initiative

Ausbildung

Universitätsabschluss in Betriebswirtschaft oder vergleichbare Ausbildung

Jobbeschreibung

Energizing a new world with Exide Technologies About

Bewerben Sie sich, nachdem Sie die folgenden Anforderungen an Ihre Fähigkeiten und Qualifikationen für diese Stelle gelesen haben.

us : Exide Technologies (www.exidegroup.com) is an internationally

leading provider of innovative and sustainable battery storage

solutions for automotive and industrial applications. With more

than 135 years of experience, Exide has developed and globally

marketed innovative batteries and systems, contributing to the

energy transition and driving a cleaner future. Exide Technologies'

culture and strategy are centred on recycling, sustainability, and

environmental responsibility. The company has 11 manufacturing and

3 recycling facilities across Europe, ensuring resilience and a low

CO2 footprint with a local supply chain. With a team of 5,000

employees, we provide €1.6bn energy storage solutions and

services to customers worldwide, every year. Exide

Technologies’ Energy Solutions division is developing and

manufacturing stationary energy storage batteries, from backup

power to large-scale storage systems (BESS and C&I).

Exide´s technology portfolio spans from multiple

lead-acid over to lithium-ion technologies supporting the global

energy transition and digitalization. Our storage systems are used

in UPS, Telecom, Datacenters, Public Transport, in Front-of- and

Behind-the-Meter applications and many more. About the job : For our

fast growing division Energy Solutions at the earliest possible

date we are looking for a : Teamleader Customer Service (m / f / x)

Energy Solutions. Join our team in Büdingen (catchment

area Frankfurt, Hanau, Gelnhausen, Gießen,

Aschaffenburg). What will your daily responsibilities include in

this role? Leadership : Ensure team stability and cohesion, provide

direction and manage a team of 8 employees fostering a culture of

excellence and customer focus. Collaboration : Work closely with

Sales, Order Management, Plant, and Logistic teams to ensure a

seamless customer journey and address any challenges proactively.

Coordination : Support Oracle deployment, Standardize and align

service commitments across the German organization Metrics

Reporting : Establish and monitor key performance

indicators (KPIs) to assess team performance, customer health, and

overall success. What we ask for : Proven experience in leading,

motivating and developing a Customer Service team Ability to

translate insights into actionable strategies Grit and High

Standards. High degree of initiative Uphold a high-performance bar,

foster accountability, and lead by example with perseverance to

achieve ambitious growth goals. Proficient written and spoken

german and english skills University degree in Business

Administration or a completed commercial apprenticeship with

several years of job experience Approx. 3-5 years of experience in

a comparable position What we offer : We offer you a challenging,

responsible and varied job in a modern, fast growing divison within

an International Corporation. You can expect a highly collegial

working environment with a reasonable scope for action and

decision-making. You will benefit from exciting personal and

professional development opportunities, additional corporate

well-being initiatives, and several key benefits, including :

Permanent contract Hybrid working model : combination of remote and

collaborative office experience to enable innovation (3 days per

week in the office, 2 days remote work after initial adaptation

period). Annual holidays : 30 days Benefit from a fair and dynamic

reward package that recognise your performance and potential.

Professional growth possibilities & learning opportunities.

Collaborate with transverse teams and helpful colleagues.

Contribute to innovative projects A real perspective of working in

a dynamic environment. Working with us means being engaged and

agile. Our culture of continuous learning and commitment to

sustainability and diversity create an environment where you can

grow your skills and your career. Feel free to apply if you think

you meet the criteria and are excited to join our project. Please

submit your application along with an updated CV. A member of our

Selection team will reach out to you. Best of luck! APPLY NOW! Our

energy : It’s you! Together, we will be transforming the

energy sector. Exide is an equal opportunity workplace. We are

committed to equal employment opportunity regardless of race,

color, ancestry, religion, sex, national origin, sexual

orientation, age, citizenship, marital status, disability or gender

identity. Exide is committed to sustainability and value creation,

respecting the planet’s limits and fostering positive

change for both the environment and people within the global energy

storage system. Exide Technologies GmbHIm Thiergarten

Büdingen