Team Leader - Monitoring

Synergy Gates; Deutschland; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A dynamic company in Germany is seeking a team manager to supervise operations, ensure 24/7 coverage, and maintain customer satisfaction. The ideal candidate will hold a Bachelor's degree in Business Administration and have a minimum of 5 years of team management experience. This role includes coordinating tasks, preparing performance reports, and resolving team issues effectively.

Qualifikationen

• Bachelor's degree in Business Administration or a related field.
• At least 5 years of experience in team management.

Aufgaben

• Supervise the team and ensure 24/7 work coverage.
• Monitor work quality and ensure customer satisfaction.
• Manage accounts and complete tasks according to standards.
• Coordinate work among team members efficiently and accurately.
• Prepare monthly and yearly performance reports.

Kenntnisse

Team management

Performance monitoring

Customer satisfaction

Ausbildung

Bachelor's degree in Business Administration

Jobbeschreibung

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• Supervise the team and ensure 24/7 work coverage.
• Monitor work quality and ensure customer satisfaction.
• Manage accounts and complete tasks according to standards
• Supervise the team and ensure 24/7 work coverage.
• Monitor work quality and ensure customer satisfaction.
• Ensure all team members are performing their duties effectively and adhering to the set standards.
• Manage accounts and complete tasks according to organizational requirements.

Responsibilities

• Coordinate work among team members and ensure tasks are completed efficiently and accurately.
• Continuously monitor and ensure team productivity and adherence to standards during all shifts (morning, evening, night).
• Prepare monthly and yearly performance reports.
• Resolve any issues or challenges that may arise during shifts.
• Ensure team availability and readiness to handle all responsibilities 24/7.

Qualifications

• Bachelor's degree in Business Administration or a related field.
• At least 5 years of experience in team management

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