Team Leader (m/f/d) IT Service Desk

GULP – experts united; Nürnberg; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Ein modernes, gemeinnütziges Unternehmen im Gesundheitssektor sucht einen Teamleiter (m/w/d) für den IT-Service Desk und Endgerät-Service am Standort Nürnberg. In dieser dauerhaften Position tragen Sie maßgeblich zur Optimierung der Krankenhausabläufe und zur Unterstützung der Patientenversorgung bei. Als Führungskraft leiten Sie ein engagiertes Team und gestalten die Entwicklung der IT-Services aktiv mit. Wir freuen uns auf Ihre Bewerbung, wenn Sie Ihre Expertise in einem sinnvollen Umfeld einbringen möchten.

Leistungen

Möglichkeiten zur Weiterbildung

Familienfreundliche Arbeitsbedingungen

Mitarbeiterrabatte

Qualifikationen

• Mehrjährige berufliche Erfahrung im IT-Service-Management, idealerweise mit Führungserfahrung.
• Solide Kenntnisse in ITIL und IT-Service-Management-Tools.
• Erfahrung in der Prozessoptimierung sowie im Endgeräte- und Lizenzmanagement.

Aufgaben

• Technische und disziplinarische Leitung des Service Desk & End Device Management Teams.
• Sicherstellung einer effizienten, serviceorientierten IT-Unterstützung entsprechend ITIL.
• Optimierung und Weiterentwicklung von IT-Serviceprozessen und -tools.

Kenntnisse

Führungskompetenz

Kommunikationsfähigkeit

Organisationsgeschick

Ausbildung

Abschluss in Informatik oder Wirtschaftsinformatik

Tools

ITIL

IT-Service-Management-Tools

Jobbeschreibung

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Client:

Location:

Nuremberg, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ef5374786095

Job Views:

2

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

For a modern, non-profit company in the healthcare sector, we are looking for a Team Leader (m/f/d) in the IT Service Desk and End Device Service department in a permanent position at the Nuremberg location as soon as possible.

As a manager in IT, you will make a decisive contribution to ensuring that hospital operations run smoothly and thus actively support patient care. The focus will be on managing a dedicated team, ensuring efficient IT services and the continuous development of service processes.

If you would like to contribute your professional expertise in a meaningful environment, we look forward to receiving your application!

Here's what our clients offer

• Permanent position in a stable and future-proof industry
• Possibility to work from home and a central working environment
• Extensive training and further education opportunities
• Family-friendly working conditions including flexible working time models
• Offers for health promotion and prevention
• Employee discounts and benefits for leisure activities and events
• Personal support during the application process from specialized IT healthcare consultants
• Technical and disciplinary management of the Service Desk & End Device Management team
• Ensuring efficient, service-oriented IT support in accordance with ITIL and sustainable life cycle management
• Optimization and further development of IT service processes and tools in the area of responsibility
• Standardization and modernization of the end device catalog
• Management and coordination of external IT service providers and partners
• Responsibility for asset and license management as well as budget planning and controlling
• Monitoring and reporting to ensure service quality
• Close cooperation with other IT departments

Your profile

• Degree in computer science, business informatics or a comparable qualification
• Several years of professional experience in IT service management, ideally with management experience
• Sound knowledge of ITIL and IT service management tools
• Experience in process optimization as well as end device and license management
• Strong leadership skills and a structured, solution-oriented way of working
• Strong communication skills, organizational talent and ability to work in a team