Team Leader (m/f/d) IT Service Desk

Meffert AG Farbwerke; Bad Kreuznach; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Une entreprise leader dans la fabrication de peintures recherche un Team Leader IT Service Desk pour piloter une équipe et développer des solutions IT innovantes. Le candidat idéal possèdera une solide expérience en gestion d'équipe et en consultation utilisateur, accompagné d'une passion pour le service clientèle.

Leistungen

Plan de retraite d'entreprise

30 jours de congés

Horaires de travail flexibles

Matériel informatique à la pointe

Participation au concept de vélo de travail

Événements communs (fête d'été, Noël)

Qualifikationen

• Formation réussie ou formation équivalente dans le secteur IT.
• Plusieurs années d'expérience professionnelle et en gestion dans le support IT.

Aufgaben

• Dirigez et développez votre équipe en tant que coach et mentor.
• Assurez un support IT fluide et orienté service pour les employés.
• Accompagnez la mise en œuvre de projets IT passionnants.

Kenntnisse

Microsoft 365 Cloud

Azure

Gestion de projets agiles

Soutien aux utilisateurs

Administration d'environnements IT complexes

Compétences en communication

Ausbildung

Formation dans le secteur IT

Tools

Matrix42

Jobbeschreibung

Meffert AG Farbwerke is one of the leading international manufacturers of high-quality paints and varnishes, glazes and plasters in Europe. Our quality products are known in more than 60 countries and are used every day by people who create, design and maintain public and private living spaces. Well-known wholesalers and DIY groups trust in our quality, reliability and the breadth of our product range. Diversity not only runs through our entire product range, but also through the wide spectrum of professional fields within Meffert AG.

We are looking for a full-time position for our company headquarters in Bad Kreuznach with immediate effect

Team Leader (m/f/d) IT Service Desk

Become part of our team - our benefits for you:

• Company pension scheme and anniversary bonus
• 30 days of vacation and an additional benefit in the form of the future amount
• Flexible working hours
• State-of-the-art IT equipment
• Participation in the job bike concept incl. second bike for the partner
• Corporate benefits (employee discounts) and employee filling station in the immediate vicinity
• Free parking spaces and e-charging stations
• Company health management - in-house back fitness courses, company doctor
• Individual further education and training opportunities as well as a wide range of development opportunities
• Familiar working atmosphere, flat hierarchies and short decision-making processes
• Joint activities and events (e.g. summer party, Christmas party, joint visit to the funfair)
  
  

Your Tasks

Would you like to take on responsibility, develop a team and design innovative IT solutions? Then become part of our team. As a team leader (m/f/d) in the IT Service Desk, you will take responsibility for technical challenges and work with us to design future-oriented IT solutions. With your know-how, leadership skills and service orientation, you will ensure sustainable improvements and satisfied users throughout the company.

• You lead and develop your team with passion - as a coach, mentor and motivator
• You are the technical contact person for complex challenges and promote a solution-oriented way of working
• You ensure that our employees experience smooth and service-oriented IT support at all times
• You accompany the implementation of exciting IT projects in the area of support and infrastructure
• You actively shape and develop our modern and agile IT service desk
• You monitor service quality, derive optimization measures and ensure continuous improvement
• You will work closely with the Head of IT and other specialist departments and ensure effective cross-departmental collaboration
  
  

Your Qualifications

• Successfully completed studies or comparable training in the IT sector
• Several years of relevant professional and management experience in the IT support or IT infrastructure environment
• Expert knowledge of Microsoft 365 Cloud and Azure
• In-depth know-how in the administration of complex IT environments
• Sound knowledge in dealing with ticket systems (e.g. Matrix42)
• Enthusiasm for customer service and a strong awareness of quality
• Strong communication skills, ability to work in a team and the ability to inspire people
• Very good written and spoken English skills.
  
  

If you would like to become part of the Meffert Group, please send us your detailed application documents, including your earliest possible starting date and salary expectations, using our online form.

Become a Farbwerker*in! And work with us to achieve the goals we have set ourselves in our traditional and fast-growing company.

We welcome all applicants - regardless of origin, gender, religion, ideology, disability, age or sexual identity.

Additional Information

Requirements for the applicant:

Basic knowledge: Agile project management

Advanced knowledge: User consulting, user support (IT)

Expert knowledge: Application technology, application consulting