Team Leader Customer Excellence Export (m/f/d)

Clarios; Hannover; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in battery solutions is seeking a Team Leader for Customer Excellence Export in Hannover. This role involves ensuring top-tier customer satisfaction, leading logistics processes, and managing a small team. The ideal candidate will possess a strong background in logistics or sales, leadership experience, and fluency in both English and German while offering opportunities in a flexible, international workplace.

Leistungen

Flexible working hours

Health and wellness programs

Onboarding support

Relocation assistance

Qualifikationen

• Experience in logistics, sales, or similar fields.
• Experience leading small teams in sales, production, or logistics environments.
• Knowledge of export declarations and logistics for dangerous goods.

Aufgaben

• Ensure best-in-class customer satisfaction and support CI processes.
• Lead team for integrated service from order entry to fulfilment.
• Monitor service and logistics performance (KPIs).

Kenntnisse

Organizational skills

Analytical skills

Time management skills

Leadership

Fluency in English

Fluency in German

Ausbildung

Bachelor's degree or completed apprenticeship

Tools

SAP

Microsoft Office

Jobbeschreibung

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Team Leader Customer Excellence Export (m/f/d), Hanover

Location: Hanover, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: 45d8431f1bd6

Job Views: 2

Posted: 21.06.2025

Expiry Date: 05.08.2025

Job Description:

At Clarios, we’re powering today, into tomorrow.

Your contribution:

• Ensure best-in-class Customer Satisfaction and support CI processes.
• Lead team for integrated service from order entry to order fulfilment.
• Lead and initiate (sub-) projects to improve Customer Excellence-related processes and costs.
• Lead and support (sub-) projects to improve distribution regarding supply chain master plan.
• Meet service levels and inventory targets in balance with cost targets.

Key responsibilities:

• Ensure intensive relationship and communication with customers and Sales responsible.
• Assure appropriate communication to customers.
• Lead, support, and develop team members.
• Lead daily meetings to discuss and resolve shortages or delivery issues.
• Set up new customers in collaboration with external and internal stakeholders.
• Monitor service and logistics performance (KPIs).
• Regularly review targets and report based on KPI metrics.
• Collaborate with carriers, service providers, and shipping companies.
• Ensure compliance with import/export procedures and collaborate with Trade Compliance.
• Maintain relevant systems (e.g., ATLAS, Intra-EC trade statistics).

Education, knowledge, and skills:

• Bachelor’s degree or completed apprenticeship with experience in logistics, sales, or similar.
• Experience leading small teams in sales, production, or logistics environments.
• Proficiency in Microsoft Office, SAP.
• Knowledge of export declarations, export control, and logistics of dangerous goods shipments.
• Strong organizational, analytical, and time management skills.
• Fluency in English and German.

We offer an international environment, flexible working hours, competitive remuneration, health and wellness programs, onboarding support, and relocation assistance. Join us to contribute to sustainable and innovative battery solutions for mobility.