Team Lead Technical Support

TN Germany; Ulm; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic leader for their technical support team. This role involves guiding a group of specialists, enhancing processes, and fostering collaboration across departments. If you're passionate about driving transformation and have a knack for motivating teams, this opportunity is perfect for you. Join a company that values diversity and inclusiveness, where your contributions will help shape the future of technical support. Embrace the challenge and make a significant impact in a multicultural environment!

Qualifikationen

• Experience leading a technical team in 2nd line technical support.
• Advanced knowledge of web-based application configurations.

Aufgaben

• Lead a team of 10+ technical support specialists and manage escalations.
• Contribute to team development strategy and assist with recruiting.

Kenntnisse

Team Leadership

Technical Support

Web-based Application Configurations

SQL

Interpersonal Skills

Adaptability

Tools

MS Office

Jobbeschreibung

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At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent, and rework ideas from one moment to the next – as many times as necessary to get the job done right. That’s how we respond to the new challenges we face each day. Whether you are just starting your career or are already a pro – we believe you can be part of the transformation. Are you ready?

You can find more information about Transporeon as an employer here > >

Transform yourself and take responsibilities for…

1. Leading a team of 10+ technical support specialists, organizing tasks, assisting with escalations, and incorporating best practices in processes
2. Contributing to team development strategy, including talent development and retention of key talents
3. Analyzing the behavior of technical systems and guiding internal efforts to resolve customer issues
4. Managing internal reports based on support tickets if required
5. Participating in recruiting activities and conducting job interviews
6. Assisting the Head of Department in managing and evaluating employee performance
7. Actively participating in creating and leading process improvements and organizing trainings for Technical Support
8. Building a positive reputation of the team and fostering good relationships with stakeholders such as Customer Care, Professional Services, and other departments

You are ready for your Transformation if you have…

1. Previous experience leading a technical team, ideally in 2nd line technical support
2. Advanced knowledge of web-based application configurations (HTTP/SOAP/REST/FTP)
3. Strong technical skills (SQL, XML, XSL, JSON, CSV, MS Office)
4. Knowledge of main Transporeon Modules and functionalities is an asset
5. Fluent English and willingness to work in a multicultural environment
6. Ability to motivate and lead a team
7. Ability to work under tight deadlines and adapt to changing priorities
8. Strong interpersonal skills to create a positive, collaborative team environment
9. Capability to manage multiple tasks, delegate responsibilities, and focus on critical objectives

Our Inclusiveness Commitment

We believe in celebrating our differences. Diversity is our strength. We actively participate in opportunities to be inclusive. Diversity, Equity, and Inclusion guide our success and our desire to improve. We seek to add members who represent our customers and communities.

We have programs to ensure our people are seen, heard, welcomed, and feel they belong, no matter who they are or where they come from.