Team Lead Customer Success

SoSafe; Köln; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

In einem dynamischen und innovativen Unternehmen, das sich auf Cybersicherheit spezialisiert hat, suchen wir einen leidenschaftlichen Senior Customer Success Manager. Diese Rolle erfordert eine kreative Führungspersönlichkeit, die ein Team von Customer Success Managern leitet und gleichzeitig die Kundenbedürfnisse versteht, um das Umsatzwachstum voranzutreiben. Mit einer starken Vision und einem Fokus auf Zusammenarbeit bieten wir Ihnen die Möglichkeit, in einem unterstützenden Umfeld zu wachsen und einen echten Einfluss auf die Sicherheit im digitalen Raum zu haben. Wenn Sie bereit sind, Ihre Karriere auf die nächste Stufe zu heben, könnte dies die perfekte Gelegenheit für Sie sein.

Leistungen

Flexible Arbeitszeiten

33 Urlaubstage

Öffentliche Verkehrsmittel Zuschuss

Firmenpensionsplan

Hundfreundliches Büro

Fitness First Mitgliedschaft

Lern- und Entwicklungsgeld

Jährliches Unternehmens-Event

Qualifikationen

• Mindestens 3 Jahre Erfahrung in einer Senior Customer Success-Rolle oder ähnlichem.
• Erfahrung in einem schnell wachsenden, digitalen Unternehmen, idealerweise B2B.

Aufgaben

• Leitung eines Teams von Customer Success Managern zur Erreichung von Zielen.
• Identifikation von Wissenslücken und Schulungsbedarf zur Teamentwicklung.

Kenntnisse

Kundenbetreuung

Coaching-Fähigkeiten

Analytisches Denken

Kommunikationsfähigkeiten

Führungsqualitäten

Prozessverbesserung

Ausbildung

Bachelorabschluss oder gleichwertig

Tools

CRM-Software

SaaS-Plattformen

Jobbeschreibung

About us

We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, we are disrupting the status quo of Cyber Security.

Backed by strong VC funding by those such as Highland Europe and Global Founders Capital, we are looking for more motivated team players who will assist us with our ambitious mission and international expansion. At SoSafe, you will take ownership of your work and your growth, taking your career to the next level! If you want to have an impact and are looking to contribute in meaningful ways within an open-minded environment that values diversity and community, SoSafe might just be the right place to work for you!

The role

Are you a person who is passionate about coaching and sharing your knowledge to help others succeed? Do you enjoy the experience of working with customers to deliver value? Love achieving measurable effects and thus generating real impact? ...And at the same time you want to make the internet a little bit safer - in one of the most exciting industries of digitalization, together with a highly motivated team? Then we have just the role for you...

Your Mission

• Communicate the company vision, strategy, and goals within your Customer Success team
• Directly manage a team of Customer Success Managers to ensure the achievement of team and individual goals (gross retention, upsell pipeline generation)
• Manage team performance, lead and coach individuals to ensure goal achievement, and identify development potential
• Identify knowledge gaps and training needs, to ensure your team is set up to succeed, while also identifying opportunities for process improvement (i.e., tooling, workflows)
• Support strategic development of SoSafe Customer Success through collaboration with management of the entire Customer organization, and other cross-functional teams

Your Profile

• 3+ years of experience in a Senior Customer Success role (or similar function)
• Experience in a fast-growing, digital company, ideally selling B2B, SaaS, enterprise products
• High level of personal responsibility and ownership
• Enthusiastic and creative leader with the ability to inspire and lead others through persuasion and consensus building
• Passion for understanding customer needs to drive revenue growth
• Understanding of value drivers in recurring revenue business models
• Strong coaching skills, and ability to empower CSMs to succeed independently
• Analytical and process-oriented mindset, as well as excellent communication and presentation skills
• Excellent verbal and written communication skills in both English and German

Why Us?

At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a dynamic and supportive team and environment committed to your professional growth.

What we offer:

• Work-Life Balance:
  • Flexible hours
  • 33 vacation days
  • Daycare Support
• Mobility Support:
  • Public Transport Subsidy
  • Swapfiets
  • EuroRad
  • Free Parking at HQ
• Work Environment:
  • State-of-the-art tech
  • Annual company off-site
  • Networking events
  • Dog Friendly HQ
• Healthcare:
  • OpenUp
  • Fitness First
• Other Perks:
  • Company Pension Scheme
  • Corporate Discounts
  • Referral Bonus
  • Learning & Development Allowance