Team Lead Customer Service Western Europe (m/f/d)

Europcell; Hanau, Cottbus; Hybrid; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic leader to head their customer service team in Western Europe. This role involves managing a dedicated team, optimizing customer service processes, and ensuring smooth trading transactions. With a focus on service orientation and strong communication skills, you'll engage with international partners and contribute to a collaborative environment. Enjoy perks such as fitness programs, flexible working options, and a supportive company culture that values your ideas and growth. If you're ready for a new challenge in a growing, international company, this opportunity is perfect for you.

Leistungen

Free sports programmes

Job bike for private use

Home office option

Employee discounts

Notebook and company mobile phone

Regular employee events

Detailed induction programme

Professional development opportunities

30 days annual leave

Modern office with company car park

Qualifikationen

• 5+ years of experience in import/export business and employee management.
• Completed commercial apprenticeship or comparable university degree.

Aufgaben

• Lead and develop the customer service team in Western Europe.
• Coordinate daily business with the sales department.

Kenntnisse

Fluent in German

Fluent in English

Analytical thinking

Intercultural communication

Team spirit

Ausbildung

Commercial apprenticeship

University degree in logistics or foreign trade

Jobbeschreibung

Your mission

• Lead, manage and develop the CS Western Europe (5 colleagues)
• Coordination and control of the daily business in close cooperation with the sales department
• Continuous development/optimisation of our customer service processes
• Independent, structured processing of worldwide trading transactions along the entire product lifecycle
• Direct daily contact with our domestic and foreign business partners
• Support of the sales department in the processing and initiation of purchasing and sales transactions

Your profile

• You have completed a commercial apprenticeship - preferably in a logistics company or in the field of foreign trade - or have a comparable university degree
• You have at least 5 years of professional experience in the import / export business and already have experience in managing employees
• Fluent in German and English, both spoken and written
• Service-oriented and independent working method
• A quick perception, analytical thinking and a structured and precise way of working
• Good communicative, intercultural and social skills
• Pleasure in a new challenge and the daily cooperation with customers, suppliers, agents and sales
• Team spirit and flexibility

Why us?

• Free sports programmes, including a first-class fitness studio and Pilates classes
• Job bike also for private use
• Home office option, employee discounts, notebook and company mobile phone
• Regular employee events and activities
• A detailed induction programme and professional and personal development opportunities
• Varied tasks and room for your own ideas
• 30 days annual leave
• Modern city centre office with company car park
• Permanent employment in a growing medium-sized company with an extremely international orientation